Customer Care Advocate I

Customer Care Advocate I Regal Rexnord is seeking a Customer Care Advocate I within the Industrial Components division to join the TB Woods Customer Care Team. The Customer Care Advocate I is the department's primary resource for data entry responsibilities. This position enters transactions into the ERP system for customer orders, certificates of origin, returns, and credits. They also triage customer cases and assign them to the appropriate customer service team member for resolution. Key Outcomes Enter orders with accuracy to achieve 90% or better service level targets based on set service level parameters Process credits and returns within 90% of specified service level targets. Ensure that a minimum of 90% of all customer service cases are assigned to appropriate customer service team members within 60 minutes of case creation. Ensure that 100% of customers are sent order acknowledgements and order details upon order entry. Critical Competencies Teamwork: Reaches out to peers and cooperates with leaders to establish an overall collaborative working relationship Communication: Speaks and writes clearly and articulately. Adaptable: Learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information Calm Under Pressure: Maintains stable performance when under heavy pressure or stress Persistence: Demonstrates tenacity and willingness to go the distance to get something done. Listening Skills: Lets others speak and seeks to understand their viewpoints Work Ethic: Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard Enthusiasm: Exhibits passion and excitement over work. Has a can-do attitude Required Skills and Qualifications High School Diploma or GED required Moderate level of computer skills required Moderate level of Microsoft Office skills required Preferred Skills and Qualifications Post High School Education, Training, or Certifications preferred Minimum of 1 year of Customer Service experience preferred Experience working within CRM and/or ERP systems preferred At Regal Rexnord, our associates live our values. Please review our Regal Rexnord Values on our website. Equal Employment Opportunity Statement Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills.

Created: 2026-03-10