Front Desk Agent

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. About the Location Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year's Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores. About the Role The Front Desk Agent is an integral part of the Front Office Team. You are the first impression, and have the opportunity to make a lasting impression through your intuitive service, attention to detail and highly efficient check in/out skills. This role connects with the guests during their stays, quickly responds to requests, personalizes interactions and finds opportunities to make their experiences memorable. What You Will Do Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible Be knowledgeable about hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. and make insightful requests Respond to all guest requests in an accurate and timely manner Resolve guest complaints to complete satisfaction, and find opportunities to recognize and personalize the service Communicate and collaborate with all departments, provide clear information about guest concerns and preferences Attend to details in all reservations, changes and preferences What You Bring Experience working within a luxury hotel or similar environment Excellent interpersonal skills and communication skills Cross cultural sensitivity, and customer service orientation Guest centricity and ensuring execution of guest's preferences Attention to detail, and technical skills What We Offer Competitive salary, wages, and a comprehensive benefits package Excellent training and development opportunities Employee discount for stays at any Four Seasons worldwide Complimentary dry cleaning for employee uniforms Complimentary employee meals Complimentary parking Schedule & Hours Full time (days, evening, overnights, weekends and holidays.) Candidates must have valid work authorization for the U.S. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Created: 2026-03-10