Customer Service Representative

Full job description We are searching for a detail-oriented and personable office assistant. Your main responsibility will be supporting our agents by helping walk-in customers, taking phone calls, checking emails, calling late payments, collecting information, answering questions and directing customer inquiries to the appropriate person. Job seekers should be organized professionals who bring positive, problem-solving energy to the office. Responsibilities: Answer phone calls and respond to emails to help customers solve problems quickly and direct their inquiries to the right person Perform administrative duties, such as organizing paperwork, filing and distributing office mail, to ensure our office runs efficiently Call customers with late payments and process billing information Collect complete and accurate information from customers calling to get insurance quotes Adapt to the team needs and assist with other projects as needed Qualifications: Must have high school diploma or GED, some college experience preferred Possesses basic computer skills such as word-processing and the ability to use Microsoft Word & Excel Willing to obtain insurance license (training and exam fees paid by agency) Proven track record of strong organizational skills, problem-solving skills, and communication skills, both written and verbal Prior experience in customer service or insurance industry preferred Insurance experience helpful but not required. Work Location: In-office in Kewanee, IL Job Type: Full-time

Created: 2026-03-10