IT End User Specialist

Application Instructions Please click Apply Now and follow the prompts to enter your information. Upload a recent copy of your resume. Position Description IT Service Desk Analyst Summary The Information Technology End User Specialist will focus on being the in-person subject matter expert for end-user client application support and end user IT device (laptop, iPhone, iPad) support. The position will be a team member that provides support to end users, manages hardware inventory and develop/maintain business technology processes Duties and Responsibilities Focus on the end user's technology experience and technical service needs. Collaborate with team members to resolve tickets using desk side, e-mail and telephone response relating to: installing, testing, configuring, maintaining, monitoring and troubleshooting customer workstation hardware, software, printers and Apple mobile devices. User administration in Active Directory, MS365, Adobe Admin Console, Zoom and other various systems. Subject matter expert for the end user applications used by the various groups within Corval Group. Primary team member for deploying laptops, PC's, iPhones and iPads. Assist the team responding to emergency outages. Assist the Systems Administrator, Network/Security Administrator with infrastructure related projects and image building. Provide timely reports of activities to management via service tickets. Prepare and ensure accuracy of documentation, procedures & manuals. Other duties as assigned. Position Requirements Experience, Education & SkillsAssociate's Degree in Information Technology or equivalent experience. 10 plus years of experience supporting end users in a MS Windows environment. 5 plus years of experience supporting iPhones and iPads, preferably using Meraki SM. Experience supporting Windows based laptops/PCs with MS Intune and Manage Engine (MEEC) for remote access and patching. Strong written and verbal communication skills. Strong customer service skills. Ability to multitask and prioritize work. Strong organizational skills and attention to detail. Working ConditionsOffice environment - extensive sitting at desk and computer; some standing, bending at the waist, stooping and reaching required; ability to lift 5-20 pounds occasionally. Ability to work flexible hours when needed for system upgrades, maintenance or repair. Ability to work onsite at St. Paul, MN office 7:00am-4:00pm Equal Opportunity Employer We are an equal opportunity employer. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

Created: 2026-03-10