In-Person Counselor (Insurance Navigator)

Salary: $21.04 Hourly Location : North Chicago Health Center - North Chicago, IL Job Type: Full-Time Job Number: 15403 Department: Health Department Division: Physical Health / Healthcare Operations Opening Date: 02/25/2026 Salary Grade: Hourly.3 Pay Grade: 3 General Description The In-Person Counselor is a valuable member of our Administrative team who assists individuals and families with understanding and enrolling in health coverage programs, including Medicaid, Get Covered Illinois, and other community resources. This role focuses on outreach, eligibility determination, enrollments, renewals, appeals, and post-enrollment assistance to reduce barriers to health coverage. Work is performed in accordance with current federal and state regulations, training requirements, and LCHD policies, processes and procedures. This position requires working at various LCHD clinics and community sites based on program and operational needs. Scheduled Hours: 37.5 hours per week Essential FunctionsAssist clients with applications, renewals, changes, and enrollment including by not limited to health insurance plans, presumptive eligibility programs, sliding fee, and family planning programs. Maintain current knowledge of eligibility requirements, enrollment rules, and program specifications. Educate consumers on health insurance options, benefits, documentation requirements, and how to use coverage. Assist and refer clients with questions, complaints, or grievances to the appropriate resources. Obtain and document consumer consent prior to accessing personally identifiable information, ensuring consumers understand their rights to revoke authorization. Post-Enrollment & Follow-Up Conduct application follow-up for incomplete or pending cases. Create and manage follow-up tasks for missed appointments. Conduct in-reach to uninsured LCHD clients. Client Assistance & Customer Service Provide outstanding customer service through respectful, welcoming, and professional interactions, both in person and over the phone. Make clients feel heard, valued, and supported by actively listening and responding to their needs. Communicate clearly and effectively to support clients understanding of health coverage options and processes. Provide fair, accurate, and impartial information regardless of personal opinions or preferences. Assist clients in a culturally and linguistically appropriate manner, utilizing translation services and meeting CLAS and disability access standards. Respond promptly and appropriately to accommodation requests. Refer clients to other agencies or resources when needs fall outside Navigator scope. Empower consumers through transparent, trustworthy communication. Documentation, Compliance & Coordination Accurately document appointments, encounters, and case activity in the LCHD Electronic Health Record (EHR) system. Verify eligibility and collect required documentation in compliance with program guidelines. Maintain confidentiality and comply with HIPAA and all applicable federal and state regulations. Coordinate with clinic staff, case managers, supervisors, and external partners. Refer non-routine or unusual matters to the supervisor. Maintain knowledge of LCHD/CHC services and emergency preparedness roles. Demonstrate adherence to National Patient Safety Goals. Report safety concerns or unusual occurrences to the supervisor or Safety Officer. Participate in quality improvement activities, staff meetings, training, drills, and professional development. Perform other duties as assigned. Knowledge Skills Abilities and Education RequiredRequires High School Diploma or GED. Two years of office experience, preferably in healthcare. Working knowledge of Microsoft Office. Experience assisting clients with information and applications. Must obtain and maintain certification as a Get Covered Illinois Assister within 90 days of hire. Must possess sufficient physical stamina to allow for lifting, pushing, and pulling of objects, regularly exerting up to 25 pounds. Supplemental Information As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years.We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community. Additional information about the Lake County Health Department, our culture, and why you should join our team can be found atAt this time, you must live in Illinois or Wisconsin to be eligible to work at Lake County Health Department.You can find oursalary gradesatFor unionized positions, a list of ourcollective bargaining agreements can be found here:Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam. The Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics. Here at the Health Department, we are proud to employ a diverse workforce of dedicated individuals focused on promoting the health and well-being of all who live, work, and play in Lake County. We are committed to cultivating an inclusive culture that values diversity of thought and collaboration, enabling each employee to perform at their maximum potential and to more effectively work with clients, patients, and employees. We offer: Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees Paid Time Off to support work-life balance IMRF Pension and 457 retirement plans Paid Parental Leave Tuition Reimbursement You can find more details on our benefits on our website at 01 Are you able to stand, walk, use hands and arms to operate tools and equipment, climb, crouch or stoop, and lift/carry objects weighing up to 30 pounds? Yes No 02 Please summarize your relevant experience. 03 HD - Explain your experience with accessing Community Resources for clients. 04 Explain what software tools and computer systems you have used to assist in your daily tasks and how proficient are you with them? 05 Please share why you are interested in working for this program and how your experience directly relates to this opening. Required Question

Created: 2026-03-10