Mitigation Manager

Benefits:401(k)401(k) matchingCompany carCompetitive salaryDental insuranceFree food & snacksHealth insurancePaid time offVision insuranceMitigation Manager - Position OverviewThe Mitigation Manager leads field production operations and is responsible for the successful execution of residential and commercial restoration projects. This role oversees daily job activities, supervises technicians, ensures quality and safety standards are met, and serves as a key point of contact for customers and insurance partners.The Mitigation Manager plays a critical role in job scoping, documentation, monitoring, and estimating. This position requires strong technical restoration knowledge, leadership capability, and excellent customer service skills to guide clients through challenging situations with professionalism and empathy.You will make a direct impact—helping property owners recover from loss while helping our company grow and succeed.Key ResponsibilitiesLead and oversee mitigation operations on residential and commercial jobsRetrieve work orders, plan routes, and ensure trucks are properly stocked with required equipment and materialsSupervise technicians and subcontractors, ensuring work is completed to company standards, timelines, and budgetsPerform job scoping, inspections, and daily monitoring of active lossesMaintain quality control and conduct post-completion quality assurance inspectionsPrepare and review job documentation, including notes, photos, and reports, in accordance with company and insurance requirementsCommunicate job progress, findings, and expectations clearly with customers, adjusters, and internal team membersExplain the drying and restoration process and outline next steps to customers using company-approved materialsCreate and manage mitigation estimates in Xactimate in accordance with carrier guidelines and IICRC standardsTrack labor, equipment, and materials used and communicate all billable eventsObtain customer approvals and signatures and request payments when applicableCollaborate with Project Managers and Estimators on job scope and executionAssist in training and mentoring new technicians and operations team membersParticipate in on-call rotation as requiredQualifications & RequirementsStrong knowledge of the insurance restoration and/or construction industryPrior experience leading teams of two or moreAbility to work independently and effectively lead a team in the fieldProfessional, mature, and customer-focused demeanorStrong verbal, written, and interpersonal communication skillsStrong organizational, problem-solving, and time-management skillsProficient using mobile devices and job management softwareValid driver’s license with satisfactory driving recordAbility to prioritize tasks and meet deadlines in a fast-paced environmentHigh school diploma or equivalent required; college degree preferredOn-call availability requiredPreferred CertificationsWRT – Water Damage Restoration TechnicianASD – Applied Structural Drying TechnicianFSRT – Fire & Smoke Restoration TechnicianOCT – Odor Control TechnicianPhysical Demands & Working ConditionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Regularly lift, carry, push, and pull up to 70 poundsStand and walk for extended periods; frequent bending, squatting, crawling, and crouchingAbility to communicate effectively and follow detailed instructionsMust be able to safely wear respirators that require a facial sealWork in varied indoor and outdoor environments, with exposure to changing weather and temperature conditionsDisclaimerThis job description outlines the general nature and level of work performed and is not intended to be a comprehensive list of all duties and responsibilities. Duties may change at any time with or without notice. Employment is at will and does not constitute a contract. Responsibilities may be modified to reasonably accommodate individuals with disabilities.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

Created: 2026-03-10