Customer Service Representative

Customer Service Representative Proxy Legal Search has teamed up with our client in the Butler, PA area in search of a Customer Service Representative to add to their expanding team. Contract to hire, daylight in-office M-F; 8:00 am -5:00 pm Pay $16-$17 an hour BOE. Duties/Responsibilities: Resolve product and service problems, clarifying customer complaint, determine the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment following up to ensure resolution. Understand and be able to communicate UPG's quality parameters on all products. Have full knowledge and understanding of all UPG products and services (i.e., glass types, manufacturing capabilities, patterns, etc.). Manage incoming calls while referring non-CSR calls to appropriate departments (i.e., Lami, Commercial, Heavy, etc.). Identify and assess customers' needs to achieve satisfaction. Build sustainable relationships of trust through open and interactive communication. Meet personal/team targets (i.e., goals for personal development/answer calls by 3rd ring). Handle complaints, provide appropriate solutions and alternatives within time limits and follow-up to ensure resolution. Follow communication procedures, guidelines, and policies. Go the extra mile to engage customers. Answer questions on warranties. Have full understanding of RMA process. Gather feedback on customer satisfaction and experience and communicate customer comments to appropriate people. Education and Experience: High School Diploma 2 4 years' experience Customer oriented Fast paced Additional Requirements: Strong Customer Service Focus Clear Verbal and Written Communication Skills Strong Attention to Detail Ability to Work in a Fast-Paced Environment Capability to work both independently and as part of a team Problem-Solving Mindset with Ability to Multi-Task Familiarity with Computers, including Microsoft Office

Created: 2026-03-10