Team Leader Associate

About Us At H&R Block, we harness the power of people helping people. Our core Purpose is to provide support and inspire confidence in our clients, associates, and communities everywhere. We foster a high-performing, connected culture where every individual feels a sense of belonging. We are committed to continuous improvement and have launched a long-term strategy, Block Next, which is a comprehensive roadmap aimed at innovation, enhancing client experience, and achieving sustainable growth. Our goal is to elevate the way we work, serve, and lead within our industry. We are a dynamic team, always curious and creative. If you see challenges as opportunities to create a positive impact in your community, we'd love to hear from you. Your Role As a Team Leader Associate, you will play a key role in supporting a retail office during tax season. You will strive to consistently exceed client expectations and provide daily operational leadership within the tax office. Starting with a flexible part-time schedule in late fall, this role transitions to full-time from January through April during the peak tax season. Preferred Qualifications Experience supervising or managing a team Proven track record in delivering exceptional customer experiences Your Contributions Act as an onsite point of contact for tax office associates and clients, supporting the Multi-Unit Team Leader to ensure quality execution and promote H&R Block’s values. Oversee client service experience execution and hold tax office associates accountable, escalating concerns to the Multi-Unit Team Leader and District General Manager when necessary. Address escalated client service concerns directly, ensuring a resolution. Ensure effective client scheduling and conflict resolution, escalating as needed. Lead from the front desk, providing phone support and engaging with clients to deliver a remarkable experience. Manage daily operations, so tax office associates are scheduled effectively, completing work on time, upholding quality standards, and aligning with overall goals. Facilitate daily huddles to communicate important information to associates. Your Expertise Prior experience in customer service or a similar role Strong organizational abilities, capable of managing daily office operations Customer-centric approach with excellent communication skills Proficient in computer applications, particularly MS Office Ability to work independently with minimal supervision Willingness to work a flexible 40-hour work week based on business needs A high school diploma or equivalent or higher Why Join H&R Block? At H&R Block, we prioritize and invest in our people, promoting their overall wellbeing. Our benefits offerings support a wide range of health, wellbeing, and financial wellness needs. Access to an Employee Assistance Program with Health Advocate. Participate in our wellbeing program, BetterYou, designed to help you establish healthy habits. Support for neurodiversity and caregiver needs for you and your family. Enjoy various discounts on everyday items and services. Eligible benefits include Medical Coverage, a 401k Retirement Savings Plan, and an Employee Stock Purchase Plan. Your Future Community At H&R Block, we are dedicated to creating a Connected Culture built on trust, care, and meaningful connections. This ensures everyone feels safe to be their authentic self at work and sees themselves as part of a larger, supportive team. Join us in an exceptional work environment recognized globally on Best Companies lists! You will work alongside colleagues committed to collective growth and support. H&R Block is an equal opportunity employer. We celebrate diversity in the workplace, regardless of gender, race, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity, or veteran status. If you want to make a meaningful impact, H&R Block is the perfect place for you!

Created: 2026-03-10