Chief of People & Infrastructure Officer

Chief of People & Infrastructure Officer (CPIO)Department: Executive LeadershipReports To: Chief Executive OfficerSupervises: Director of Data, Strategy & Impact; HR Manager; Clinical Supervisor; Facilities ManagerClassification: Full-Time, ExemptBand: ExecutiveLocation: AIM Center 472 W. Martin Luther King, Boulevard, Chattanooga, TN, 37402Position SummaryThe Chief of People & Infrastructure Officer (CPIO) is a senior executive leader responsible for strengthening AIM Centers people systems, organizational culture, compliance framework, and operational infrastructure. Reporting directly to the CEO, the CPIO ensures the organization operates with strong governance, safe and welcoming environments, and full regulatory compliance while advancing the strategic vision of the AIM Center.This role oversees human resources, facilities and safety, technology infrastructure, clinical compliance, Medicaid/TennCare operations, and quality improvement initiatives. The CPI plays a vital role in ensuring AIM Center remains a thriving, values-driven workplace where staff and members experience belonging, stability, and recovery-focused care.Key ResponsibilitiesExecutive Leadership & CultureServe as a member of the Senior Leadership Team and partner with the CEO to implement the Strategic Plan.Foster a healthy, inclusive, trauma-informed culture aligned with Clubhouse values.Ensure organizational policies and practices are equitable and compliant.Human Resources & People SystemsProvide executive oversight of HR functions including recruitment, retention, performance management, and staff development.Strengthen leadership accountability and organizational culture.Compliance, Quality Improvement & Risk ManagementMaintain TDMHSAS licensure and regulatory compliance.Chair the quarterly Compliance & Quality Improvement Committee.Oversee grievances, incident management, investigations, and risk mitigation.Ensure Title VI compliance and quality assurance processes.TennCare, Medicaid & Clinical OperationsMaintain TennCare Provider Registration and Revalidation.Oversee Medicaid billing, audits, corrective actions, and claims systems.Manage relationships with BlueCare/BCBST, UnitedHealthcare Community Plan, and Wellpoint.Data, Technology & SystemsOversee performance metrics and impact measurement through the Director of Data, Strategy & Impact.Serve as executive liaison to contracted IT partners.Facilities, Safety & InfrastructureProvide executive oversight of facilities, life safety, and maintenance operations.Serve as Safety Officer and coordinate emergency preparedness.Oversee inspections, vendor relationships, and Workers Compensation claims.Generalist DutiesSupport Clubhouse International Standards and recovery-oriented practices.Encourage member participation in employment programs (TE, SE, IE).Participate in staff rotation coverage, socials, holidays, special events, and assist with transportation as needed.Support a safe, inclusive, and culturally responsive Clubhouse environment.Serve as Transitional Employment Job Coach/Placement Manager as assigned.Other duties as assigned. QualificationsBachelors degree required; Masters degree preferred in HR, Public Administration, Healthcare Administration, Organizational Leadership, or related field.710 years of progressive leadership experience with senior operational responsibility.Experience in behavioral health, nonprofit, healthcare, or human services strongly preferred.Knowledge of licensure, Medicaid/TennCare, compliance, and risk management is a plus.Commitment to recovery-oriented, person-centered systems of care.Valid Tennessee drivers license and ability to obtain F-Endorsement within 14 days.Must have reliable transportation and proof of current automobile liability insurance.Must pass a background check and maintain a clean Motor Vehicle Record.First Aid & CPR certification (or willingness to obtain). recblid iql3akmhrh1fj3klcybooun1km60xs

Created: 2026-03-10