Hospitality Manager

Hospitality Manager - Mental Health Clinic  Location: Orlando, FL Employment Type: Full-Time Compensation: $70-80k annually and bonus incentives  Lead daily clinic operations, manage staff, and drive patient experience in a fast-growing behavioral health organization. We're not looking for résumés stacked with medical jargon - we're looking for energy, drive, and people who get people. If you can lead a high-performing team and manage a fast-paced operation while connecting authentically with those we serve, you're our kind of person. We'll teach you the healthcare stuff - you just bring the hustle, heart and experience managing outcomes.    About the Role  Own the daily operations of a high-volume mental health clinic  Lead, coach, and hold teams accountable to performance and service standards  Ensure every patient experience feels welcoming, efficient, and professional  No healthcare experience required - we provide comprehensive training.  Key Responsibilities  Oversee day-to-day clinic operations, workflow, and patient flow  Coach and develop staff to consistently meet KPIs and service expectations  Monitor metrics related to scheduling efficiency, volume, and patient experience  Address operational challenges quickly while maintaining professionalism and empathy  Improve processes to reduce waste and increase efficiency  Educate patients on services and support a concierge-level experience  Gather and act on patient and team feedback to continuously improve operations  Requirements (Must-Haves)  3+ years of leadership or operations experience in a high-volume environment  Proven experience managing KPIs and having direct performance conversations  Strong communication skills with both people and numbers  Ability to take ownership of outcomes, decisions, and team performance  Comfort working in a fast-paced, metric-driven setting  Nice-to-Haves  Experience in healthcare, behavioral health, hospitality, or service leadership  Relationship-based sales or customer experience background  Experience leading teams through growth or change  Pay & Benefits  $70-80k annually and bonus incentives  90% employer-paid medical, dental, and vision benefits  401(k) retirement plan  10 PTO days (15 after first year)  10 paid holidays  About Serenity Healthcare  Serenity Healthcare uses advanced medical technology and evidence-based treatments to help patients succeed when traditional options haven't worked. Our mission is to help patients take back their lives while delivering care in a calm, supportive, and elevated environment.  Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

Created: 2026-03-10