Salesforce Technical Architect

EXP- 15+ Years Job Description: We are seeking a highly experienced Salesforce Technical Architect with deep expertise in Salesforce Health Cloud and Agentforce / Agent Workspace. The ideal candidate will lead the design, architecture, and delivery of scalable Salesforce solutions across Service Cloud, Omni-Channel, Voice, Live Agent, and Einstein AI features. Key Responsibilities: Lead the architecture and implementation of Salesforce Agentforce solutions including Service Cloud, Omni-Channel, Voice, Live Agent, and Einstein AI. Design and deliver Health Cloud solutions tailored to complex healthcare and service environments. Define and implement Case Lifecycle Management, productivity tools (Macros, Quick Text), and automation workflows. Develop high-quality, scalable solutions using Apex, Lightning Web Components (LWC), and Salesforce APIs. Integrate Salesforce with external systems and ensure robust data security, sharing rules, and compliance. Provide technical leadership and mentorship to development teams, ensuring adherence to best practices and architectural standards. Collaborate with business stakeholders, product owners, and delivery teams to align technical solutions with business goals. Drive innovation through Einstein Bots, Voice, and AI-enabled features to enhance customer and agent experiences. Required Qualifications & Skills: 15+ years of overall Salesforce experience with 8+ years in a Technical Architect or Solution Architect role. Deep hands-on experience in Salesforce Health Cloud and Agentforce / Agent Workspace. Proven expertise in Service Cloud, Omni-Channel routing, Voice, Live Chat, and Einstein Bots. Strong understanding of Salesforce data model, security, and sharing architecture. Proficiency in Apex, LWC, Salesforce APIs, and integration patterns. Experience with Case Management, Macros, Quick Text, and agent productivity tools. Excellent communication, presentation, and stakeholder management skills. Salesforce certifications such as Application Architect, System Architect, or Technical Architect (CTA) preferred. Preferred Skills: Experience in healthcare or life sciences industry environments. Knowledge of DevOps, CI/CD, and Salesforce deployment automation tools. Familiarity with Einstein AI, Analytics, and data-driven personalization.

Created: 2026-03-10