NCDOT ServiceNowTechnical Specialist

ServiceNow Technical Specialist for HRSD/Workplace Service Delivery - Candidates must reside in NC, preferably withincommuting distance to Raleigh. The candidate must come in to pick up his or her equipment on the first day at own expense. A candidate or a vendor representative must come in to drop off his or her equipment on the last day a town expense. There will be times when this position will be required for on-site meetings in the Raleigh area, but most of the work will be remote. The candidate will need to reside in North Carolina, preferably within commuting distance to Raleigh. ServiceNowTechnical Specialist with expertise in ServiceProviders and platform strategy. Work directly with customers to capturebusiness and user requirements and communicate those requirements to theplatform team. This role will define detailed stories and epics, with applicableacceptance criteria in collaboration with product owners and development teamand facilitate meetings with internal technical and operational teams. Inaddition, this role will be responsible for authoring content and peerreviewing a wide array of documents, including functional, technical, trainingas well as planning and roadmaps. Lead meetings with system owners and customers to gather business requirements. Elicit, analyze, communicate and validate requirements for business processes, accurately translating them into functional and technical requirements for the development team. Collecting, organizing, and analyzing data Understand complex business problems and opportunities in the context of the requirements and help recommend solutions that enable the organization to achieve its goals. Ability to facilitate technical discussions and anticipate, mitigate, and resolve risks and issues within an information technology environment. Manage stakeholders, collect requirements, and design solutions to meet business process and application requirements. Experience delivering ServiceNow development capabilities to an enterprise organization. Conducting industry, competitive and State analyses (strategic, financial, operational), business case development, as well as market research for benchmarking Translates technical complexities to business owners to drive solutions. Working as part of an integrated project team leveraging Agile and Scrum methodologies, supporting user story creation, sprint planning, and overseeing the tasks of the development team Develop procedures, manuals, and other documentation for the systems developed based on the requirements gathered. Ability to maintain project plans, resourcing schedules and forecasted activities. Capture and document current or new business products and recommend improvements and efficiencies. Work individually and within a team setting to deliver requirements on time and within scope. Ability to provide technical assistance and troubleshooting by effectively responding to inquiries. Supporting required system go-live activities, including conversion, support desk, site support, training delivery, logistics management, etc. Supporting change management and communications programs and activities Performing PMO activities related to project time tracking, create and maintain issue logs, schedule meetings and take meeting minutes, work plan updates, status reporting, service metric reporting, and related project administration tasks. Other duties as assigned. Required/Desired Skills SkillRequired /DesiredAmountof ExperienceProven ServiceNow implementation experienceRequired3YearsWeb applications, networks, protocols and email (SMTP, POP3)Required3YearsBasic understanding of ITIL v3 methodologiesRequired3YearsUnderstanding of enterprise IT architectureRequired3YearsWorking knowledge of relational databasesRequired3YearsWeb Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)Required3YearsImpeccable time-management and record keepingRequired5YearsThe ability to take complex end-user requirements to codeRequired5YearsA positive can-do attitude & willingness to learnRequired5YearsA strong personal commitment to quality serviceRequired5YearsThe ability to work independently and with a teamRequired5YearsLDAP directories, such as: Active Directory, eDirectory, OpenLDAP.Required3YearsExcellent communicationRequired5Years Questions No.QuestionQuestion1Candidate must have proven ServiceNow implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Do you accept this requirement?Question2Candidate must have past work experience with ServiceNow in the areas of help desk, IT service management, asset management, network and systems management. Do you accept this requirement?Question3Candidate must be able to attend an in-person interview. Do you accept this requirement?Question4Please list candidate's email address. Question5Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment.Question6Candidates submitted above the rate of $$ will not be considered. Do you accept this requirement? Question7Please confirm you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate's VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440. Do you confirm? Question8There will be times when this position will be required for on-site meetings in the Raleigh area, but most of the work will be remote. The candidate will need to reside in North Carolina, preferably within commuting distance to Raleigh. Please list where the candidate is currently living.

Created: 2026-03-10