Patient Growth Specialist - Bilingual

Patient Growth Specialist (Outreach Executive I) We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time. The Patient Growth Specialist (internally known as an Outreach Executive) is a community-facing role dedicated to connecting Medicare-eligible seniors with Oak Street Health. As the primary lead generators for their territories, Outreach Executives act as brand ambassadors, sharing the impact of our unique care model to drive local patient growth. Working in close collaboration with Outreach Managers, Directors, and Community Relationship Managers, you will execute targeted strategies to build trust and expand our patient base within your assigned market. Core responsibilities include: Generating high-quality leads by executing community events and conducting localized outreach within the Medicare senior community. Identifying and converting leads through cold calling, digital channels, and referrals from the broader outreach team. Persistently engaging prospective patients via email, phone, and face-to-face networking to build a robust sales pipeline. Staying current on service updates, marketing initiatives, and organizational workstreams through active participation in team briefings. Partnering with Community Relationship Managers (CRMs) and Outreach leadership to align on lead generation strategies and Insurance Agent (IA) partnerships. Relationship management includes: Meticulously documenting all customer interactions and sales activities within the CRM and internal business systems. Serving as the primary liaison between clinical teams and new patients to ensure a seamless transition into our care. Addressing and resolving prospect concerns or complaints with empathy, ensuring a positive first impression of Oak Street Health. Maintaining consistent touchpoints with prospects to foster trust and long-term community presence. We're looking for someone with: 2+ years in sales or healthcare environments. Fluency in English and Spanish languages to connect with our local patient population. Proven ability to cold call, manage digital lead channels, and influence key stakeholders. Exceptional verbal and written communication skills with a professional phone presence. Skilled at navigating external barriers and managing multiple priorities in a fast-paced environment. A valid driver's license and reliable transportation. Flexibility to work weekends for community events and patient engagement. US work authorization. Preferred skills include: Strong computer skills, including basic knowledge of Microsoft and/or Google Suite. Experience with Customer Relationship Management (CRM) and/or Electronic Medical Record (EMR) software is a plus. Anticipated weekly hours: 40 Time type: Full time Pay range: $18.50 $35.29 Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran committed to diversity in the workplace.

Created: 2026-03-10