Customer Service Associate II

Customer Service Associate II Texas A&M Agrilife Extension Service Soil & Crop Sciences Proposed Minimum Salary: Commensurate Job Location: College Station, Texas Job Type: Staff Job Description: Works under general supervision, supervises daily service area activities and provides customer support to a service area. The Customer Service Associate II, under general supervision, provides support for the laboratory data assembly, development of customer statements and assisting clientele with routine questions. This position involves a blend of office (75+%) and laboratory work and will include extensive training and attention to documented service laboratory's standard operating procedures and agency policies. Responsibilities: - Primary responsibility will include compiling customer information and laboratory analysis data into the various databases and developing client invoices/statements and reports. - Provide first person contact with visiting clients and offer limited client phone support. - Additional responsibilities may include assisting in one of the laboratories with weighting of samples and use of one of the laboratory's NIR spectrophotometers for non-destructive forage/plant tissue analyses. - Work with laboratory managers to maintain and update the appropriate laboratory Standard Operating Procedures documentation. - Greets customers and responds to difficult customer inquiries and complaints. - Explains and applies policies and procedures. Investigates and researches customer complaints and participates in resolving problems. Assists in the development of office procedures. - Helps train and advise staff. Compiles data to prepare correspondence, forms, reports, or other documents. Receives and processes request for service. - Adds, verifies, retrieves, and changes customer order information. Acts as a liaison between service area and other units. Enters billing charges and may accept payments. - Other duties as required. Required Education and Experience: - High school diploma or equivalent combination of education and experience. - Three years of related experience. Required Knowledge, Skills and Abilities: - Knowledge of word processing, spreadsheet, and database applications. - Strong verbal and written communication skills. - Strong customer service skills and detail-oriented. - Ability to type accurately and use Word, and Excel documents. - Ability to multitask and work cooperatively with others. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.

Created: 2026-03-10