Customer Onboarding & Account Management (East Coast)

Role Overview We are looking for a Customer Success Specialist to support, onboard, and grow our customers. This role is responsible for delivering an exceptional customer experience from initial implementation through ongoing account management. You will serve as a trusted partner to venue operators, ensuring they are successful with Perfect Venue and maximizing the value of our platform. Need to be located in Eastern Time Zone. Key Responsibilities Customer Support Respond to customer inquiries via chat, email, and video calls Troubleshoot issues and provide timely, thoughtful solutions Escalate product bugs or complex issues to the appropriate internal teams Maintain high customer satisfaction and response time standards Onboarding Lead new customer onboarding and implementation Conduct product training sessions for venue teams Ensure successful setup of accounts, workflows, and integrations Guide customers to early wins and product adoption Account Management Build strong, long term relationships with customers Proactively check in to drive engagement and retention Identify expansion opportunities and coordinate with Sales when appropriate Gather product feedback and share insights with the Product team Qualifications 2+ years of experience as an Events Sales Manager OR experience in customer success, account management, or support Strong communication skills, both written and verbal Comfortable leading video calls and product demos Highly organized and detail oriented Experience in SaaS or hospitality technology is a plus What We Offer Competitive compensation including meaningful equity you'll actually be able to use Medical, vision, and dental with paid premiums for you, cost-sharing for dependents Flexible PTO & 401(k) Complimentary One Medical membership for you and your family Perfect Venue is committed to building a winning team. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will work to provide reasonable accommodations to applicants with physical and mental disabilities.

Created: 2026-03-10