Customer Service Representative

MEANINGFUL WORK AND PERSONAL IMPACT As a Customer Service Specialist II, the work youll do with the client will be impactful to the mission of North Carolina Medicaid contact center. You will play a crucial role in providing world class customer service to our customer's. This position focuses on inbound phone calls regarding claims, eligibility, prior approvals and updating PCPs Lead/Manage/Support providing support to North Carolina Medicaid recipients and providers. Collaborate with North Carolina Medicaid recipients and providers to provide them with assistance to any inquires that they may have as it relates to benefits and claims via phone. Drive your contribution- you will contribute to the team with meeting our overall goal of providing world class customer service to our customers. Utilize good people skills, communication, and customer service skills will assist you daily while speaking with customers. WHAT YOULL NEED TO SUCCEED Bring your customer service expertise along with a drive for innovation to the client. Customer Service Specialist II must have: Education: High School Diploma/GED Experience: 1+ years of related experience Technical skills-Communication, basic computer skills, customer service, phone skills, data entry. Role requirements: this is a hybrid position, with 3 days a week in office Training Schedule is as follows: In-person training is 2 weeks. Nesting is 1 month. Nesting will be onsite from Tuesday - Thursday; Remote work will be on Monday and Friday. Role will transition to hybrid remote after nesting, consisting of in office 3 days a week. Permanent schedule will either be 8:00 AM 4:30 PM or 8:30 AM 5:00 PM, Monday through Friday. The site is closed on weekends and on observed holidays. Training Hours: First day of training will be 8:30 am-5 pm EST and all remaining training days will be 8:00am 4:30pm Monday - Friday, with a 30-minute lunch

Created: 2026-03-10