Customer Service Representative, Reliability (Onsite ...

Customer Service Reliability Representative This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you'll thrive as a professional Customer Service Reliability Representative at Spectrum. Customer Service Reliability Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers. As a Customer Service Reliability Rep, you'll provide exceptional customer support by phone, for all of Spectrum's connectivity services including troubleshooting internet, video, and/or voice service issues and handling basic billing inquires and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company. How You'll Make An Impact Continuously learning and turning that knowledge into customer service wins Uncovering customer needs, creating solutions, and resolving problems Making a positive impression on customers through a best-in-class experience Representing a Fortune 100 company with professionalism and courtesy Working in an open, friendly environment with a supportive, energetic team We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you'll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you'd enjoy this type of dynamic job, we want to hear from you. What You'll Bring To Spectrum Required Qualifications Education: High school diploma or equivalent Language: Ability to read, write, speak and understand English Skills: Manage multiple customer interactions professionally and efficiently; Demonstrated organization, time management, and interpersonal skills Abilities: Handle multiple tasks Schedule: Ability to work a variety of schedules including nights, weekends, and holidays Preferred Qualifications Minimum one year of call center or equivalent experience Customer service/technical support experience; Call Center Experience; Cable operations and/or telecommunications experience

Created: 2026-03-10