Member Experience Expert

Member Experience Expert Looking for a personable, energetic team player. Someone who is not afraid to ensure our members feel welcomed and heard. This role helps ensure our culture is clean, friendly, and well maintained. Our experts strive to ensure our members are happy, motivated, and getting an amazing experience every time they walk in. Must be willing to help clean and make calls when needed. Pay: $14.00 - $16.00 per hour Job type: Full-time Part-time Weekly Day Range: Monday to Friday Weekend availability Shift: 4-hour shift 8-hour shift The job description of the Member Experience expert will be to: Greet each member by name when possible when they are arriving and leaving the club Make 10 calls per open hour to outgoing marketing calls per shift Conduct membership tours and sell memberships when needed Meet minimum expectations on KPI such as Appt Closing, SS Booking and Referrals Ensure all members scan in correctly and clear up any check in alerts Clean assigned area daily Monitor and maintain club inventory Communicate with members and evaluate their needs Handle complaints from customers Act as our club's representative and set an example for our staff Ultimately, the duties of the Member Experience expert are to make sure our club operates effectively, and that we keep our members happy.

Created: 2026-03-10