Product Service Specialist

Product Service Specialist For more than 40 years, Wisconsin Converting, Inc. has been a trusted manufacturer of high-quality paper bags for the retail, food service, medical, and e-commerce industries. We proudly produce and ship millions of eco-friendly, fully recyclable, and compostable packaging products every yearsupporting both small businesses and national brands. As our business grows, we remain committed to quality, reliability, and exceptional customer partnerships. If you're a customer service professional with experience in manufacturing, order processing, or production-driven environments, this is an opportunity to put your skills to work in a rewarding and stable industry. As a Product Service Specialist, you'll play a critical role in ensuring orders move accurately and efficiently through our system. You'll work closely with production, sales, and scheduling teams to keep customers informed and operations running smoothly, all within a collaborative, supportive workplace. Success in this role comes from attention to detail and follow-through over time. What You'll Do: Process and enter customer orders with precision in our ERP system (Epicor). Verify pricing, discounts, shipping details, and credit status while proactively communicating with customers. Maintain and update customer accounts and coordinate sample requests. Troubleshoot order discrepancies, process returns, and partner with production to resolve issues quickly. Provide responsive support to customers, ensuring a seamless order-to-shipment experience. Collaborate daily with sales, production, scheduling, and accounting departments. Support management with updates and participate in key team meetings. Assist with additional projects and tasks that keep operations moving. What We're Looking For: High school diploma or equivalent required. At least 1 year of customer service experience, ideally in a manufacturing, logistics, or production-based environment. Strong communication, problem-solving, and follow-through skills. Detail-oriented with the ability to multitask in a fast-paced setting. Comfortable using computers, ERP or order-entry systems, and office equipment. Solid math skills and accuracy in data entry. Team-focused mindset and commitment to excellent customer service. What We Offer: Consistent Schedule: MondayFriday, 8-hour shifts. Time Off: Immediate PTO plus 8 paid holidays. Health Benefits: Medical, dental, and vision insurance beginning the first of the month after hire. Retirement Savings: 401(k) with 50% match on the first 6%. Ready to take the next step? If you bring manufacturing know-how, strong customer service skills, and a passion for accuracy, we'd love to meet you. Apply today and grow your career with WCI!

Created: 2026-03-10