Associate Technology Field Services Manager

This role is based at The Diplomat Beach ResortThis is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As an Associate Technology Field Services Manager , you will bring your technical skills to a hospitality company with an award-winning culture. On the Southeast Field Services team reporting to the Senior Manager Technology Field Services, you will support projects including opening new hotels and all the systems involved to do so.HOW WE WILL SUPPORT YOUHilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as: Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/nightHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discountPaid parental leave for eligible Team Members, including partners and adoptive parentsMental health resources including free counseling through our Employee Assistance ProgramPaid Time Off (PTO)Learn more about the rest of our benefits (At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.HOW YOU WILL MAKE AN IMPACTYour role is important and below are some of the fundamental job duties that make your work unique.What your day-to-day will be like: Provide IT and Telecom support to the Diplomat and Southeast Hotel team members.Support the hotel with business solutions such as installing, diagnosing, repairing, maintaining, and upgrading all hardware to efficient performance.Troubleshoot problem areas promptly and accurately. How you will collaborate with others: Communication and close collaboration with our Field Services Teams Members is critical for success.Collaborate and work closely with our Field IT Team within the SE Area.Attend weekly scheduled meetings with our entire SE Team and other Field Services team meetings. What projects you will take ownership of: The hotels in the region regularly upgrade High Speed Internet Network, Parking System, POS, Hardware Refreshes, Door Lock Systems and other projects. You will help guide and own parts of all of these at assigned hotels. WHY YOU'LL BE A GREAT FITYou have these minimum qualifications: Professional work experience in Technology or related fieldExperience working in IT field support, desktop support, or an onsite technical support environmentIT field (Telecom, Technology) experience in the hospitality, retail, or related industriesTravel potentially 20% of the time It would be useful if you have: Bachelor's Degree, or Associate's Degree plus six (6) years of Technology related experience, or High School Degree/GED plus ten (10) years of Technology related experienceThree (3) years of work experience in Technology or a related fieldTwo (2) years of experience in Hospitality, Operations, and/or IT support rolesCisco or Microsoft certificationsExperience with the following Hospitality related applications and systems: PMS, POS, Key systems, PBX, Voicemail WHAT IT IS LIKE WORKING FOR HILTONHilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands (. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog (and Instagram (to learn more about what it's like to be on Team Hilton!We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us (if you require an accommodation during the application process.Job: Technology OperationsTitle: Associate Technology Field Services ManagerLocation: nullRequisition ID: COR015NEEOE/AA/Disabled/Veterans

Created: 2026-03-10