Auxiliary Services Manager

Auxiliary Services Manager Please see Special Instructions for more details. Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified. Please Note: A criminal background check will be conducted on the candidate finalist prior to the offer of employment. If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants. Salary will be determined based on competencies, equity, budget, and market considerations. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered. Failure to complete the application completely may result in you not being considered for the vacant position. Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position. If you have general questions about the application process, you may contact Human Resources at . Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834. Position DetailsClassification Information Position Classification Title Business Operations Professional, Dept Business MgrFLSA ExemptPosition Class 89771Position Overview Position Summary Join the Ramily! Winston-Salem State University is seeking an Auxiliary Services Manager. The Auxiliary Services Manager provides operational oversight, contract administration, and performance management for key outsourced auxiliary service programs that support campus life and contribute to institutional revenue generation. This position serves as the primary liaison between Winston-Salem State University and external service providers, ensuring effective service delivery, contractual compliance, and alignment with institutional goals. Reporting to the Deputy Chief Operating Officer, the position oversees vendor relationships related to dining services, bookstore operations, vending services, beverage exclusivity agreements, licensing and branding programs, mail services, and Ricoh Printing Services (managed print services and campus printing solutions). The Auxiliary Services Manager works collaboratively with the Deputy Chief Operating Officer to evaluate auxiliary financial performance and assist in determining appropriate auxiliary rate structures, including dining-related rates, based on service costs, contractual obligations, and institutional objectives.Responsibilities of the Auxiliary Services Manager include: Operational Oversight and Contract & Vendor Management Supervise the Mailroom Supervisor and support efficient campus mail operations Coordinate service delivery between vendors and campus stakeholders Assist in planning for major campus events impacting auxiliary services Support implementation of service improvements and new initiatives Monitor campus printing operations in coordination with Ricoh to ensure service continuity and issue resolution Serve as the university's contract administrator and relationship manager for outsourced auxiliary service agreements Monitor vendor performance, service quality, and compliance with contractual terms Review operational and financial reports from vendors Coordinate contract renewals, amendments, and competitive procurements Resolve service issues and maintain productive vendor relationships Oversee the university's managed print services vendor (Ricoh), including service performance, equipment utilization, cost controls, and contractual compliance Partner with IT, Procurement, and campus departments to optimize print fleet efficiency and user satisfaction Dining Plan Administration Maintain student meal plan selections within appropriate institutional systems Respond to student inquiries regarding meal plan selections and required changes Load approved auxiliary rates into applicable systems Reconcile vendor invoices with meal plan participation and selection data to ensure accuracy and consistency Financial Analysis & Rate Support Track auxiliary revenue streams and operational performance Collaborate with the Deputy Chief Operating Officer to analyze financial data and assist in determining auxiliary rate structures, including dining rates Support budgeting, forecasting, and financial planning activities Prepare reports and recommendations for leadership review Monitor managed print spend trends and recommend cost optimization strategies Compliance & Administration and Strategic Support Ensure adherence to university policies, procurement standards, and regulatory requirements Maintain documentation and readiness for audit or review Coordinate with Legal, Procurement, Finance, Communications, and Information Technology offices as needed Ensure Ricoh services meet contractual SLAs, security standards, and audit requirements Participate in auxiliary services planning initiatives Identify opportunities for revenue growth, service enhancement, and cost containment Benchmark programs against peer institutions and best practices Evaluate opportunities to modernize campus print strategy, including print reduction and digital workflow initiatives Position Information Position Number 000007Working Position Title Auxiliary Services ManagerBuilding and Room No. DJR room 200 (Business Services)Appointment Type Permanent Full-TimeIf Time Limited. NoAppointment Length. 12Requirements and Preferences Position required to work during periods of adverse weather or other emergencies All - Emergency and Pandemic on siteNormal Work Schedule 8am - 5pm Occasional evenings and weekends as required.Department Required Skills Bachelor's degree in accounting, business administration or related field or equivalent training and experience. Minimum five (5) years' budgeting and accounting experience. Demonstrated organizational, analytical, and communication skills Preferred Years Experience, Skills, Training, Education Minimum of two (2) years of relevant professional experience in business operations, auxiliary services, contract management, vendor relations, or managed print services oversight; Working knowledge of managed print services operations and cost drivers Previous supervisory experience Experience working within a higher education environment Familiarity with outsourced service contract oversight; ability to interpret contracts and monitor compliance Ability to manage multiple vendor relationships simultaneously Effective interpersonal and collaboration skills; Strong problem-solving and customer-service orientation Familiarity with enterprise or auxiliary-related software platforms such as Banner, CBORD, or similar systems Experience with managed print environments or vendor-managed technology services (e.g., Ricoh, Xerox, Canon) Required License or Certification NoneValid US Driver's License NoCommercial Driver's License Required NoPhysical Required NoList any other medical/drug tests requiredPosting DetailsPosting Details Internal Posting Only NoTime Limited Position NoAppointment LengthSalary $70,000-$75,000Open Date 03/05/2026Close DateOpen Until Filled YesSpecial Instructions Summary Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified. Please Note: A criminal background check will be conducted on the candidate finalist prior to the offer of employment. If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants. Salary will be determined based on competencies, equity, budget, and market considerations. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered. Failure to complete the application completely may result in you not being considered for the vacant position. Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position. If you have general questions about the application process, you may contact Human Resources at . Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834. Supplemental Questions Required fields are indicated with an asterisk (). How did you hear about this employment opportunity?Public Job Posting Internal Job Posting Agency Referral Advertisement/Publication Personal Referral Website Other Applicant Document Required DocumentsResume Cover Letter References List Optional Documents

Created: 2026-03-10