Customer Service Representative I - Pathology Lab

Customer Service Representative I - Pathology Lab Onsite at IU Health Pathology Lab in Indianapolis. Full-time day shift, 40hrs a week. Responds to patient inquiries via telephone and email. Determines the best method for problem resolution meeting patient needs and organizational guidelines. Coordinates issue resolutions with other departments as necessary. Coordinates patient testing with pathology specimens. May gather patient personal and billing information for database entry and scheduling. Key responsibilities include typing, phone skills, organization, multi-tasking, and team collaboration. Team members will work directly with pathologists, physicians, nurses, etc. Requirements: Must have medical office and administrative experience. Other requirements: We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Created: 2026-03-10