Loyalty Program Specialist

Loyalty Program SpecialistWe're looking for a highly organized, detailoriented contractor to support the daytoday operations of the loyalty program. You'll play a handson role in maintaining program continuity, ensuring member benefits function as expected, resolving operational issues with crossfunctional partners, and supporting active projects already in motion. While this role does not own longterm loyalty strategy, it is essential to delivering reliable, seamless member experiences every day. If you enjoy operational excellence, problemsolving, and working across teams to make complex programs run smoothly-this role is for you.What You'll SupportLoyalty Operations & Program MaintenanceMonitor Greater Rewards program operations to ensure benefits, rewards, and member touchpoints function reliably across digital, retail, and customer care channels Track and support execution of alwayson loyalty benefits (e.g., point accrual, free shipping eligibility, reward availability) Support weekly membership reporting and assist with issue identification and triage in partnership with internal teamsTechnical & Process SupportCoordinate with CDT, Product, Analytics, and Engineering partners to troubleshoot operational issues and validate program fixes Assist with small updates to program rules, terms, and messaging (e.g., CRC updates) Maintain clear documentation of processes, workflows, and ongoing projects to ensure a smooth transition when the fulltime manager returnsEmployee Store & Customer Care AlignmentPartner with Store Operations and Customer Care (CRC) teams to share updates on loyalty benefits, known issues, and program changes Maintain uptodate operational guidance to help employees deliver accurate, confident member supportCrossFunctional CoordinationCollaborate with Merchandising, Finance, Legal, CDT, Retail, Marketing, and other teams to support seamless loyalty execution Review loyalty touchpoints (email, onsite experiences, CRC scripts, store collateral) for accuracy during campaigns and seasonal updatesTop SkillsDigital marketing Strong organizational skills Exceptional attention to detail Clear, confident communication Loyalty or membership program experienceAdditional Skills & Experience (Nice to Have)Experience supporting digital marketing initiatives Familiarity with loyalty or rewards programs Experience working in Jira, Workday, and Power BIKey Qualifications3-5+ years of experience in loyalty, CRM, digital marketing, ecommerce operations, or a related field Proven ability to manage multiple priorities in a fastpaced environment Strong crossfunctional collaboration skills Comfort working with product, technology, analytics, creative, retail ops, customer care, finance, and legal partners Excellent documentation and communication skills Proactive problemsolver with a serviceoriented mindsetJob Type & LocationThis is a Contract position based out of Portland, OR. Pay and BenefitsThe pay range for this position is $45.00 - $49.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan - Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Portland,OR. Application DeadlineThis position is anticipated to close on Mar 13, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-03-10