CSR

We are looking for a voice of calm confidence!Someone who can answer the phone with a smile people can hear. Someone who can turn a stressed homeowner into a reassured one in just a few minutes. This role isnt just about booking calls its about creating trust from the very first interaction.What Youll DoAnswer inbound calls, emails, and messages with professionalism and warmthSchedule service appointments efficiently based on customer needs and technician availabilityHelp customers understand our services, processes, and next stepsResolve questions or concerns with clarity and confidenceDocument interactions accurately in Service TitanFollow up to ensure customers feel taken care ofWork closely with dispatch, technicians, and leadership to keep communication seamlessUphold company standards and deliver a consistently high level of serviceWhat You BringClear, confident communication skills (both written and verbal)A calm, problem-solving mindset even under pressureStrong organizational skills and attention to detailComfort using computer systems and office softwareThe ability to multitask in a fast-paced environmentEmpathy and a genuine desire to help peoplePrevious customer service experience is preferred, but attitude and work ethic matter mostWhat We OfferHealth, dental, and vision insurancePaid time offOpportunities for career growth and advancementIf you take pride in being the steady, reliable first impression of a company, this could be the opportunity youve been looking for. recblid g70miqk1k3nsln3p7jgiem9jl73c6y

Created: 2026-03-10