Technical Support Analyst I or II

Summary of Job Responsibilities This position provides front-line support to all PERA employees. Asking appropriate, probing questions to assess the situation. Utilizing knowledge and resource documents to diagnose and resolve issues quickly. Help desk hours are from 6:00 AM to 5:30 PM. Essential Duties and Responsibilities Employees are held accountable for all duties of the job. Individuals must be able to perform these duties with or without reasonable accommodations. Serves as the initial point of contact for all End User Computing (EUC) related concerns for employees Verifies all computer systems and network connectivity are functioning normally before the start of each business day Works with Application Administrators on errors Responsible for all setup and breakdown of workstations Performs and monitors IT Automated processes Participates in creating documentation for existing systems and programs Carries out other duties as assigned Job Qualifications Excellent problem solving skills Time management skills and the ability to establish and meet deadlines for resolution Comfortable working in and assisting others through Service Management software such as ServiceNow Professional written and interpersonal skills when communicating with employees See Leveling Matrix for additional qualifications and responsibilities Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Standard office environment with frequent telephone communication, computer operation, and other office productivity machinery, such as a copy and printer machine. Occasional moving and positioning supplies in excess of 20 pounds All employees are expected to present themselves in a professional manner in alignment with the financial services industry Ability to sit for prolonged periods of time Ability to operate standard PC equipment Ability to manage frequent deadlines and tight schedules Hybrid Work Option Opportunity to work from home up to two days per week. Eligibility dependent upon factors detailed in PERA's Work from Home Policy. Leveling Guide if apPlICABLE Technical Support Analyst II requirements include those of the preceding level or levels. Technical Support Analyst I Technical Support Analyst II Scope and complexity of work Escalates complex tickets to appropriate teams for resolution. Works with Application Administrators to report errors Verifies completion of all backup and restore operations Contributes to creating documentation for existing systems and programs Utilizes knowledge and resource documents to diagnose and resolve issues quickly. Works with senior staff to help resolve complex issues in a timely manner. Works with Application Administrators and contributes to problem resolution Creates and maintains documentation for existing systems and programs Introductory involvement in system analysis and design Education Achievement of or currently working toward a degree or certification in a technical (STEM) field preferred Achievement of or currently working toward a degree or certification in a technical (STEM) field preferred Knowledge Knowledge of operating systems, office software, enterprise software, and server systems Basic familiarity with networking systems and protocols Strong knowledge of operating systems, office software, enterprise software, and server systems Familiarity with networking systems and protocols JOB DESCRIPTION DISCLAIMER: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of an employee. Duties, responsibilities, and activities may change or be assigned with or without notice. Unfortunately, at this time, we cannot consider candidates that require sponsorship (now or in the future), or are located outside of the US. All Colorado PERA employees are subject to PERA's Ethics Policy and some employees are subject to the Personal Trading Policy. These policies include restrictions on outside business activities and employment and have certain requirements on personal trading. You may request copies of these policies from PERA's talent acquisition team and any questions can be answered by PERA's Investment Administration team. INTERESTED CANDIDATES Complete the employment application online at Please have copies of your resume and cover letter available to upload. Please review the following questions. You will be asked for a response to these as part of your application: Describe traits you most admire from a previous mentor. Describe a difficult decision you have made in the past year. Describe two or three accomplishments that have given you the most satisfaction. ABOUT COLORADO PERA Looking for a career where you can make a difference? Colorado PERA offers benefit services to public employees across Colorado, including teachers, state troopers, snowplow drivers, correctional officers and many others who provide valuable services. As Colorado's largest pension plan, we serve and educate over 700,000 members who are former and current public employees. At PERA you will earn more than a paycheck. PERA is a culture where you can grow your potential and work in an inclusive environment, where diverse perspectives are valued. We hire exceptional employees and recognize that our people are our best asset. Not only do we make sound investments for our members, PERA invests in our employees' growth through training and leadership opportunities. To promote wellbeing, we offer hybrid or flexible working options for most roles and a total rewards and benefit program including health, dental and vision coverage - eligibility starts the first day of the month following the date of hire for most plans; generous paid time off and volunteer hours; pension and retirement plans, including PERA's defined benefit plan, 457 defined contribution plan, and 401(k) employer match, as applicable; tuition assistance; free, convenient on-site parking or RTD subsidy; free on-site fitness center to stay active; employee assistance program; training, leadership and mentoring programs and more. PERA is a Public Service Loan Forgiveness qualifying employer. To learn more about life at PERA, watch this video or visit Title: Technical Support Analyst I or II Division: Information Technology Reports to: Help Desk Manger Job Status: Full Time / Non Exempt Salary: $28.25 to $35.60 Hourly, Commensurate with experience Posting Dates: 03/06/2026 - 03/22/2026

Created: 2026-03-10