Customer Service Representative

WE ARE HIRING!   Join the Kentucky Farm Bureau - Wilkinson Boulevard Franklin County Farm Bureau team, as an Insurance Customer Service Representative. As a key member of our team, you will serve as the primary point of contact for our valued members, assisting them with their insurance needs and inquiries. Your role is crucial in fostering strong, trustworthy relationships with our members, ensuring they receive the best possible service and support. You will have the opportunity to enhance your skills, enjoy a collaborative team atmosphere, and contribute to a company that values integrity, reliability, and customer satisfaction. Please email if you are interested in embracing this opportunity to make a positive impact! Responsibilities Assist policyholders: Provide accurate, prompt, and courteous service to members regarding their insurance policies. Update records: Maintain up-to-date and accurate member information in our systems Claim Assistance: Guide and support members through the claims process to ensure a smooth experience. Inquiry Handling: Address incoming inquiries and concerns related to policies, claim and billing efficiently. Policy Changes: Process policy renewals, endorsements, and cancellations in a timely manner. Product Knowledge: Stay informed about the company's insurance products and services  to provide accurate information to customers. Requirements Computer Skills: Proficiency in using customer relationship management software and Microsoft Office Suite. Experience: Previous experience in customer service is desired, preferably within the insurance industry. Communication Skills: Excellent verbal and written communication skills are essential to effectively engage with members and colleagues. Problem-Solving: Strong ability to handle challenging situations and provide appropriate solutions to member needs. Customer-Focused: Keen attention to detail and a commitment to delivering exceptional    service to members. Teamwork: Capability to work collaboratively with team members to achieve overarching company goals. A Kentucky Insurance License is advantageous but not mandatory. recblid pcst4e8letcs3ealk0sbcnqor0a92d

Created: 2026-03-10