Security Manager - The Pavilion at Star Lake

Manager Venue Security The Pavilion at Star Lake is seeking a dedicated and experienced Manager Venue Security to oversee all security operations to ensure safety and security of guests, employees, artists, and property, while maintaining a customer-focused approach. This role requires excellent people skills, a proactive mindset, and a thorough understanding and adherence to security protocols and licensing requirements as set forth by Live Nation and the State of Pennsylvania. Policy Compliance: Collaborate with the General Manager and Operations Manager to ensure adherence to all security policies, procedures, and applicable local, state, and federal laws. Access Control: Monitor and authorize the entrance and departure of employees, visitors, and other individuals to prevent theft and maintain venue security. Venue Surveillance: Regularly patrol all areas of the venue to observe, report, and address any irregularities or potential security concerns. Incident Management: Investigate and resolve security-related complaints, interacting positively with guests to ensure satisfactory outcomes. Reporting: Document daily activities and incidents, including equipment or property damage, theft, unauthorized persons, or unusual occurrences. Staff Management: Recruit, train, supervise, and discipline security personnel to ensure efficient department operations. Budget & Cost Control: Manage security-related expenses by adhering to the department budget, optimizing resources, and ensuring staffing levels align with operational needs while controlling overtime and unnecessary costs. Team Collaboration: Conduct regular meetings to communicate pertinent information and provide guidance to staff. Policy Development: Continuously evaluate and recommend improvements to security policies and procedures. Sustainability Participation: Engage in the venue's sustainability initiatives, such as waste prevention and recycling efforts, and educate guests about these programs. Event Support: Assist in post-event activities, including the collection of recyclables and proper storage of event equipment. High School Diploma or equivalent (college coursework or degree a plus). At least 2 years of experience in a security management role, preferable in a live entertainment or venue environment. Working knowledge of security and safety operations and enforcement procedures in business and event setting. Experience in managing a team of 60 or more people. Ability to exercise composure and de-escalate stressful situations. Strong strategic thinking and creative problem-solving abilities. Excellent verbal, written, and interpersonal communication skills. High level of judgment, tact, and diplomacy. Ability to work collaboratively and execute programs effectively. Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting. Equal Employment Opportunity: Live Nation is passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Created: 2026-03-10