Team Leader Associate

Join Our Team at H&R Block! At H&R Block, we believe in the transformative power of people helping each other. Our core mission is to inspire confidence and provide support to our clients, associates, and communities. We are committed to fostering a culture of excellence, connectivity, and belonging for everyone. As part of our ongoing dedication to improvement, we have initiated a long-term strategy known as Block Next. This multi-year plan emphasizes innovation, client satisfaction, and sustainable growth, designed to refine our operations, service delivery, and leadership within the industry. If you are a curious and creative individual who perceives challenges as opportunities for meaningful change, we invite you to explore this opportunity. Your Role: As an Associate Team Leader, you'll play a vital role in our retail office during tax season, focusing on exceeding client expectations and guiding daily operations. You'll start with a flexible part-time schedule in late fall and transition to full-time hours from January through April. We would love to see if you have: Experience in supervising or managing a team. A proven track record of delivering exceptional customer service. Your Responsibilities: Assist the Multi-Unit Team Leader by being a key onsite contact for tax office associates and clients to ensure top-notch service execution. Enforce accountability among tax office associates regarding client service experience, escalating issues when necessary. Serve as the point of resolution for client service concerns that require escalation. Ensure proper scheduling for clients and efficiently resolve conflicts. Lead the office operations from the front desk, providing a welcoming environment for clients. Organize daily tasks to ensure associates are scheduled appropriately and deadlines are met. Facilitate daily briefings to communicate essential updates to office staff. Your Qualifications: Background in customer service or a related field. Strong organizational and time management skills. Customer-focused mindset with excellent communication abilities. Proficient in computer applications, including MS Office. Able to work independently with minimal supervision. Flexible availability to work 40 hours a week according to business needs. High school diploma or equivalent education required. Why Choose H&R Block? We invest in our associates' well-being by offering a range of benefits tailored to individual health, well-being, and financial needs. Access to an Employee Assistance Program. Participation in the BetterYou wellness initiative. Support for neurodiversity and caregivers. Discounts on a variety of products and services. Health insurance, 401k retirement savings plan, and employee stock purchase plan (eligibility criteria apply). A Supportive Community: At H&R Block, we are dedicated to cultivating a connected culture—one of trust, care, and supportive relationships. You'll be immersed in a positive work environment that has received recognition as one of the best places to work. You'll join a team of colleagues who are committed to personal and professional growth. We celebrate diversity and are an equal opportunity employer. All individuals are welcomed and valued at H&R Block, regardless of their background. If you're ready to make a difference, H&R Block is where you belong. Pay Range: $11.00 - $29.00/hr. Actual compensation will depend on factors like experience, skills, and geographic location.

Created: 2026-03-10