Senior Software Engineer - IVR & Omnichannel Solutions

Join our caring community and help us prioritize health! Humana is actively looking for a motivated and collaborative Senior Software Engineer to enhance our Interactive Voice Response (IVR) team. In this position, you will be responsible for crafting innovative IVR solutions while developing efficient omnichannel APIs for our enterprise platforms. This is your chance to drive the success of a significant, customer-facing application within a Fortune 50 company, collaborating with various teams throughout the software development lifecycle (SDLC). Key Responsibilities: Work alongside team members to manage and plan agile tasks supporting essential cloud infrastructure. Collaborate with internal architecture and enterprise teams to establish a resilient, cutting-edge cloud environment for a prominent enterprise application. Create and present proofs-of-concept (POCs) and sample implementations for seamless adoption among agile teams. Engage with senior leadership to shape project timelines, deliverables, and strategic direction. Offer Tier 3 support during critical, high-impact incidents to ensure prompt resolution and minimize disruption. Humana is dedicated to creating a collaborative and innovative work environment that encourages personal and professional development. Join us to help build solutions with a direct impact on millions of customers! Required Qualifications: A minimum of 8 years of experience in developing code on cloud-based platforms. Proven experience with IVR systems or similar contact center technologies. Hands-on development expertise in managing large-scale cloud solutions. Strong competence in designing and implementing API/Web Services. Excellent analytical, communication, organizational, and problem-solving skills. Solid understanding of artificial intelligence (AI) implementation, testing, and monitoring processes. Preferred Qualifications: Bachelor's or higher degree in computer science or a related field. Experience with Google Cloud (GCP) Contact Center. Familiarity with SQL and MongoDB databases. Prior experience supporting applications in a Fortune 100 company. Experience in creating MCP Servers. Additional Information To support effective work for Home or Hybrid Home/Office employees, self-provided internet service must meet the following criteria: A minimum download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable, or DSL connection is suggested. Satellite, cellular, and microwave connections can only be used if approved by leadership. Employees residing and working from Home in California, Illinois, Montana, or South Dakota will receive a bi-weekly payment for their internet expenses. Humana will furnish Home or Hybrid Home/Office employees with appropriate telephone equipment to meet business requirements. Employees should work from a dedicated space free from interruptions to protect member PHI / HIPAA information. This is a remote position, but occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours: 40 Pay Range: The compensation range reflects a good faith estimate for full-time (40 hours per week) employment at the time of posting. This range may vary based on location while pay will differ based on skills, experience, education, and other factors. $129,300 - $177,800 per year. This role is eligible for a bonus incentive plan based on company and/or individual performance. Description of Benefits: Humana, Inc. and its subsidiaries offer competitive benefits that support overall well-being. Our benefits encourage personal wellness and smart healthcare decisions for you and your family, while also recognizing that life extends outside of work. Among our benefits, we provide medical, dental, and vision coverage, a 401(k) retirement savings plan, paid time off (including company and personal holidays, volunteer time off, and paid parental and caregiver leave), short-term and long-term disability, life insurance, and many more opportunities. Application Deadline: 03-26-2026 About Us Humana Inc. (NYSE: HUM) is committed to prioritizing health for our teammates, customers, and company. Through our insurance services and healthcare services, we make it easier for millions to obtain the care and service they need, when necessary, thus aiming for a better quality of life for individuals across Medicare, Medicaid, families, military personnel, and wider communities. This is an Equal Opportunity Employer. We do not discriminate against any employee or applicant for employment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status. Humana promotes affirmative action in compliance with relevant regulations to employ and advance individuals regardless of disability or veteran status, with all employment decisions made based on valid job requirements. Humana also complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, or religion. We provide free language interpreter services as needed.

Created: 2026-03-10