Lead Mail Clerk

At Bobby Dodd Institute, we believe in an inclusive world where people of differing abilities can lead more independent and purposeful lives when provided the right guidance, support and opportunities. JOB SUMMARY - LEAD MAIL CLERK The Team Lead is responsible in assisting the mail room Supervisor with employees and all phases of mail production and distribution within the instructed guidelines and timeframes of the Supervisor. This includes employee training, answering interoffice inquiries, generating and maintaining various reports, sorting research, delivering mail to designated mail stops and assisting with mail runs. Other duties as assigned by mail room supervisor. ESSENTIAL DUTIES/RESPONSIBILITIES Performs all the duties of mail clerk, driver positions and serves as backup for mail runs. Assists in supervision and ensure compliance and manage the daily activities of team thought managing the daily activity of the team. Effectively manage productivity demand for team through coaching, feedback and communication with mail room Supervisor. Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints Assists in completing mail delivery and pick up at the Campus and Highwoods building using company vehicle. Assist Supervisor with training, prioritize, organize and assign work to others in order to maximize delivery of services Generates and shares comprehensive, detailed reports and audits about team performance, mission-related objectives, and deadlines with mail room Supervisor. Receives all incoming shipments and mail, checks the physical condition, quantity, address Maintain confidentiality of account information at all times Receives all incoming shipments and mail, checking the physical condition, quality, address, name and routing symbol before signing for any shipment. Making sure that any physical damage is noted on the accompanying paperwork and initiated by the driver. Assures that there is a signature for all accountable packages that leave the mailroom. Use x-ray machine to scan all incoming packages and identify any suspicious packages. Notifies the Operations Center, ASO-30 immediately if there are any suspicious or threatening page is identified. Prepares Fed Ex and UPS packages for shipping. Assures that the outgoing mail and the Fed Ex packages are picked up by the close of business. Assists FAA personnel with mail or shipping and receiving. Assures that all packages prepared by FAA personnel are processed properly and sent to the correct private carrier. Adjusts work assignments when scheduled BDI personnel is absent. Assures that delivery and pick upi schedules are followed. Makes sure that all areas under BDI responsibility are neat and organized and tha all equipment is functioning properly. Maintains the security of the mailroom at all times. Accounts for all carts and assures that all doors are locked at the end of the day. Maintain an accurate inventory of each size of paper used at each copy machine location. This may not constitute an entire list of dutiesREQUIRED EDUCATION AND EXPERIENCE High School diploma Prior leadership skills a plus Preferred experience in UPS & Federal Express shipping and procedures Preferred knowledge of the U.S. Postal regulation in the process of dealing with incoming, outgoing, certified, registered and express mail. Strong Oral and Written Communication Skills Excellent custome service skills and experience Must have basic typing skills PREFERRED EDUCATION AND EXPERIENCE High School diploma Strong organizational and leadership skills to give the team direction ADDITIONAL ELIGIBILITY QUALIFICATIONS Prior leadership skills a plus Excellent customer service skills Strong organizational skills to give the team direction Use initiative and sound judgment to solve operational problems within established guidelines Must be able to pass background check Must be able to pass a DMV background check Must have a valid driver's license and safe driving record SKILLS AND ABILITIESTOOLS AND EQUIPMENT USED Must be experienced in Microsoft Office Experienced with fax machine, scanners and copiers PHYSICAL DEMANDS Must be able to lift 35 lbs Must be able to work on routine and repetitive tasks for long periods with minimum supervision SUPERVISORY RESPONSIBILITYTRAVEL NA We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. BDI is a VEVRAA Federal Contractor. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Created: 2026-03-10