Technical Lead, Enterprise Applications

What You'll Do Provide technical support for Retail Merchandising, WM, sales audit, and planning applications as needed Partner with for Merchandising, WMS, and Finance teams for their projects Perform analyses on software application functionality and suggest improvements, solidify requirements and code as per requirements to deliver the solution Utilize diligence for error resolution, logs, and audit process for existing and new applications Work on critical projects and deliver technical requirements Manage 3rd party vendors and ensure on time delivery or their tasks Consult with the software development team, internal users, and clients to improve application performance Manage tickets across multiple business system environments to ensure continued and synchronized operations Establish the root causes of application errors and escalate serious concerns to the Vendor Maintain a record of escalation and schedule application updates Document processes and monitor application performance Provide front-end support to clients and colleagues in IT Respond to general questions and tickets in a timely manner Research, diagnose, troubleshoot, and identify potential solutions for how to resolve issues for Tier 1 and Tier 2 incidents Prioritize multiple open issues, and deliver solutions in a timely manner Document issue triage as troubleshooting progresses Follow best practices for change control of proposed solutions Process Tickets for APTOS, ORACLE, and other systems Report common issues identified from service partners for escalation Perform other specific duties or assignments as directed by enterprise applications director and manager Job Requirements What You Bring A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar 5+ years demonstrable experience as technical lead in the retail industry Technical knowledge of Merchandising system, WMS systems, and Finance Knowledge of front-end and back-end programming languages (i.e. SQL, JAVA, HTML, .net, PLSQL) Good knowledge of integration Good knowledge of version control and batch process Ability to manage triage, resolution, document configuration changes, and monitor performance Exceptional ability to provide front-end support to internal departments and web-based clients Determination to get to the root causes of application errors and resolve issues Project management skills; the ability to run some projects Ability to use various incident tracking tools Exceptional verbal and written communication skills Other Notes: Info from Vaishali on this role. Looking for someone to support the financial system and if they have Microsoft development experience that would be wonderful. This person needs to communicate and speak properly to the finance team. At this time, this person needs to have Great Plains and some retail. The need to know what sales audit and merchandising is. If they have only Oracle EBS that will not help MRG at this time in this position.

Created: 2026-03-10