Customer Service Representative

Customer Service Representative Under the leadership of the Commercial Manager, the Customer Service Representatives are responsible for ensuring the efficient and effective co-ordination of artwork and/or print tooling projects on behalf of a designated group of customers, while adhering to procedures established by the team. What you'll be doing: Support and contribute to the safety and health of Trident and its employees Active participation in safety activities Successfully qualify on necessary safety training Perform all daily/weekly inspections and housekeeping as directed and trained Provide sales support, including the oversight of customer focused projects that drive performance improvements. Receive, interpret and document customer instructions, developing internal specifications and effectively communicating these to the Graphics and Manufacturing departments. Provide consistent feedback to customer on progress of all elements in a job. Provide timely, accurate invoicing. Excellent computer skills and proficient in Microsoft Office Excellent written, visual and verbal communication skills. Achieve minimum management defined Quality standards Identify and follow through on opportunities for growth Lead customer meetings and presentations Implementation of new business into Trident systems/workflows Support and contribute to the safety and health of Trident and its employees. Participate in process improvement and the quality program, and creation of RFC's Print process knowledge (all three processes), understanding how trapping and separation affect the print result. Understand brand rules and style guides. Provide accurate KPI data for management review Train Admin and mid-level CSR's in Trident and customer specific procedures Demonstrate good time management and organizational skills Participate in Employee Performance Management System for career development. This is a HYBRID position based out of Cincinnati, OH Office We'd love to hear from you if: 3-5 years of relevant experience. Competent user of: Adobe Illustrator, Photoshop, Outlook, Word, Excel, bespoke Trident systems Is able to work in a flexible and dynamic work environment, working towards fast moving deadlines

Created: 2026-03-10