Customer Service Representative

Accentuate Staffing is seeking a Temporary Customer Service Representative to a join a client of ours for a 3–6 month assignment. This role serves as the primary point of contact for customers, providing product information, processing orders, and resolving inquiries to ensure a positive customer experience. The ideal candidate is reliable, detail-oriented, and committed to delivering excellent customer order processing assistance in a fast-paced environment. Training for this role fully in-office. Once training is completed, the role transitions to a hybrid schedule (3 days in-office, 2 days remote). Remote days cannot be taken consecutively between Friday and Monday. Responsibilities: Respond to customer inquiries via phone, email, chat, or in person regarding products and services. Enter and process customer orders for new or additional products. Maintain accurate customer accounts and records of interactions, inquiries, complaints, and resolutions. Address customer concerns and complaints professionally, escalating issues to the appropriate specialist when necessary. Ensure timely follow-up and resolution of customer issues to maintain high levels of customer satisfaction. Use order entry software to process and track orders and customer information. Collaborate with internal teams to ensure smooth order fulfillment and customer support. Requirements: Must have previous experience in an order entry customer service role Experience handling a high volume of customer calls and orders Strong communication and interpersonal skills, both written and verbal. High attention to detail and ability to manage multiple tasks simultaneously. Proficiency with order entry and customer management systems (experience with SalesPad or Great Plains is a plus). Strong problem-solving skills and the ability to escalate issues appropriately. Reliable with strong work ethic, attendance, and punctuality. Ability to work both independently and collaboratively in a small team environment.

Created: 2026-03-10