Customer Relations Representative II

Company DescriptionAt Raising Canes Chicken Fingers?, we serve only the most craveable chicken finger meals - its our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Canes is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar!Job DescriptionThe Customer Relations Representative II serves customers beyond the restaurant by handling customerrecovery in a caring, genuine, and authentic way. This role focuses on supporting Level I Representatives onescalations and overflow volume. They also represent Raising Canes through response and recovery across allsocial media channels and online reviews.Your Impact and Responsibilities:Utilize scraping and aggregating software to review, code and respond to social media and onlinereviews to recover Customers and protect the brandSupport Level I Representatives on high volume overflow and escalationsCoordinate with other key Restaurant Support Office teams to perform higher level tasks, e.g.processing refunds, corresponding with leadership on escalations, and other role-specific tasksConduct routine quality assurance reviews to identify areas of opportunity for coaching or improving training and process documentationQualifications2+ years experience in customer relations, 1+ as a Raising Canes customer-facing Zone Manager or Restaurant Manager or equivalent professional experienceAvailability to work a full-time varied schedule, including days, evenings, and weekendsMust be able to work on-site at the Restaurant Support Office in Plano, TX, and work remotely from aprofessional, distraction-free home environment as scheduledAbility to professionally, empathetically, and confidently engage with customers and internal partnersto de-escalate and resolve difficult situationsDetail-oriented, organized, and flexible for effective task managementExceptional communication and comprehension skills, auditory, written and verbalAbility to work effectively and efficiently both independently and collaborativelyProficiency in Microsoft Office: Excel, PowerPoint, Word, and OutlookAdditional InformationAll your information will be kept confidential according to EEO guidelines.Terms of UsePrivacy PolicyCandidate Privacy NoticeIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Created: 2026-03-10