Supervisor, Phone Bank - Information and Assistance ...

Supervisor And Training Manager The purpose of this position is to supervise and provide training to staff. Check for understanding by quality assurance and provide continuous feedback to staff. Perform annual performance reviews. Evaluate employee performance and make recommendations for promotions, transfers, or terminations. Monitor status of projects and troubleshoot problems. Other duties include creating schedules, communicating updates and changes, providing conflict resolution, interviewing, and hiring new staff, upholding district and department policies and procedures. Improve procedures and job efficiency by evaluating work methods and making suggestions. Assist other division sections as needed. Close date and time: March 15 at 11:59 PM Education/Position Specific Requirements & Work Experience Education requirements: Bachelor's degree preferred or related work experience Must successfully complete TDLR approved courses 101, 102, 4 and 7 within 2 years of employment. Work experience: 1-3 years' supervisory experience preferred 3+ years of operational experience with property taxation in a job involving heavy public contact Position requires use of personal vehicle. A valid Texas driver's license with proof of liability insurance is mandatory with a verified acceptable driving record. Job Responsibilities This information is intended to be descriptive of the key responsibilities of the job. The list of essential functions below does not identify all duties performed by any single incumbent in this job. General responsibilities (broad responsibilities that are consistent across job families): Plan, coordinate, assign, prioritize, supervise, and implement activities of direct reports within various real property divisions. Support organizational goals and objectives by selecting training, counseling and disciplining division staff. Plan, monitor and appraise job results. Prepare and conduct required performance evaluations. Track production on the staff's assigned tasks on a daily basis and report production to management on a weekly or daily basis depending on amount of department activity. Interview and hire new staff. Evaluate employee performance and make recommendations for promotions, transfers, or terminations. Provide training and guidance on functional responsibilities. Maintain staff and management confidentiality. Perform other duties as assigned. Position specific responsibilities (division specific responsibilities): Select, train, counsel, discipline and delegate daily assignments to section staff. Assist in achieving department goals and projects and communicate values, strategies and objectives and assigned responsibilities. Serve property owners or their representatives, and general public by providing technical, clerical and administrative assistance to property owners regarding all aspects of the property tax system. Plan, assign, monitor, and appraise job results. Serve the property owners and general public by providing technical, clerical and administrative assistance to property owners/agents regarding all aspects of the property tax system. Convey facts to situations clearly and concisely. Provide support for division director and monitor group projects/responsibilities for strict compliance with HCAD's time sensitive, policies and procedures. Prepare and conduct employee continuous feedback and end of year performance evaluations, including staff career development. Communicate procedures and important deadlines for action to both property owners and HCAD personnel. Assist with preparation of technical reports and manuals. Operate PC with HCAD's various computer systems (i.e. STI, AVS, HITS, MTS, ACTS, CAMA, etc.) Research and retrieve HCAD records to verify or convey such information to the public in response to inquiries, as well as instructing the public on submitting documents to resolve prior year corrections. Explore problems and render fast and rational decisions. Improve procedures and job efficiency by evaluating work methods and making suggestions. Motivate co-workers and provide leadership and training. Assist other division sections as needed. Position Qualifications & Requirements Knowledge: HCAD operational procedures and policy HCAD operating systems and software Formal and informal hearing process Microsoft applications: Excel, Word, Outlook Communication, verbal and written Employee relations Management Conflict resolution Analytical Knowledge: Leadership Accountability and dependability Decision making Time management Train, motivate, coach and counsel staff Flexibility Working Conditions Positions in this class typically require repetitive motions, sitting or standing for prolonged periods of time in an office setting. Physical & Mental Requirements Must have sufficient mobility to visit property sites that may feature rough terrain and to work outdoors in unfavorable weather conditions. Must be able to sit or stand for extended periods of time with ability to reach, bend and move up/down on steps. Must be able to lift up to 50-pounds. The position requires considerable concentration, creativity and ability to manage time effectively. The position is subject to stress caused by a changing public environment, mandatory deadlines and heavy workload. Requires the ability to ask questions that will bring forth the information needed to make sound decisions. Equal Opportunity Employer The Harris Central Appraisal District is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

Created: 2026-03-10