Business Process Improvement Manager (Lean Six Sigma ...

Business Process Improvement Manager (Lean Six Sigma Green Belt) Strategic Initiatives National CORE Job Type Full-time, Temporary (6-month employment contract) Location Rancho Cucamonga, CA (Hybrid / onsite as needed) Pay Range $58.00 - $70.00 per hour (DOE) Reports To SVP, Strategy & Enterprise Development / National CORE Direct Reports 1 (Senior Analyst - Lean Six Sigma Yellow Belt) Department Strategic Initiatives (internal consulting / transformation function) Role Summary Strategic Initiatives is expanding capacity to run priority workstreams in parallel: 3rd-party property management overhaul, relocation process overhaul, and a standardized foundation of Process Documentation Libraries (SOPs, workflows, process maps, templates, forms, cadence calendars, and controls). This role leads end-to-end process redesign and builds the documentation + control system that makes improvements stick. Key Responsibilities Lead end-to-end redesign for 3rd-party property management and relocation (current-state mapping, future-state design, controls/handoffs, KPIs, and implementation support). Own the Process Documentation Library (PDL) standard: templates, minimum required artifacts, review cadence, version control, and quality checks. Facilitate working sessions with department sponsors, process owners, SMEs, and Yellow Belts; align decisions, drive closure, and escalate blockers quickly. Partner with process automation resources to translate future-state workflows into scalable tools in the Microsoft 365 / Power Platform environment. Build adoption: practical training and job aids, communications support, and reinforcement plans so teams consistently use new standard work. Establish and run an operating cadence for workstreams (milestones, risk log, decision log, stakeholder updates, and KPI reviews). Manage and develop a Senior Analyst (Yellow Belt): set weekly priorities, delegate analysis/documentation, coach basic Lean tools, and review deliverables. Required Qualifications Bachelor's degree in Business, Operations, Industrial Engineering, Public Administration, or a related field (or equivalent experience). Lean Six Sigma Green Belt (certified) and demonstrated experience leading process improvement work (DMAIC, value stream mapping, standard work, controls). 4+ years of experience in business process improvement / operational excellence / process redesign, owning projects end-to-end. Strong facilitation and stakeholder management skills; able to drive alignment across multiple departments and levels. Proven ability to produce clear, usable process artifacts (SOPs, workflow/process maps, control plans, KPI definitions, training/job aids). Strong written communication and documentation discipline (versioning, change control mindset). Proficiency with Microsoft 365 (Teams, SharePoint, Excel, PowerPoint); comfortable working in structured governance environments. Preferred Qualifications Master's degree (MBA, MPA, or related). Experience in affordable housing, property management, relocation operations, or other regulated/high-volume service environments. Experience working alongside automation/low-code teams (Power Automate, Power Apps, Power BI, Copilot Studio) and translating process designs into tool requirements. Working knowledge of property management systems (Yardi experience is a plus). Experience implementing documentation libraries / knowledge management systems at scale (hundreds of end users). Change management experience (adoption plans, training rollouts, reinforcement and controls). Contract Terms 6-month employment contract; may be extended based on business need and performance. Schedule: full-time; onsite work required based on workshops and stakeholder needs. May require regional travel to property sites for workshops and process observation (as needed).

Created: 2026-03-10