Business Systems Analyst II

Job Description: Duties: Data Entry: Accurately input and maintain workforce-related data in relevant systems to ensure organizational metrics and scheduling are up to date. Reporting: Generate, review, and distribute reports related to staffing, scheduling, performance, and other WFM metrics. Ticketing: Manage and resolve workforce-related tickets in a timely and organized manner to ensure seamless communication and issue resolution. Real-Time Monitoring: Actively monitor staffing levels, queues, and performance metrics in real time to identify variances and make quick adjustments as needed. Reskilling: Collaborate with team leads to facilitate reskilling initiatives, ensuring resources are deployed effectively based on business priorities. Salesforce Reporting, Dashboards, Queues = 50% Analytics of the data and reporting = 50% Locations: PLN (preferred) and ATL Skills: Experience with Salesforce and generating Salesforce reporting Exceptional attention to detail to ensure data integrity and accuracy in all tasks. A strong sense of urgency to address time-sensitive issues and adapt to a fast-paced environment. Strong analytical and organizational skills with the ability to identify trends, solve problems, and make data-driven decisions. Proficiency in WFM tools, spreadsheets, and ticketing systems (prior experience is a plus). Effective communication skills to interact with cross-functional teams and convey information clearly.

Created: 2026-03-10