FHLBC - LMS Admin

LMS Administration & Ongoing SupportOperational Support Ongoing LMS admin support carried through to completion Troubleshooting during launches Resolving employee issues and escalating fixes when needed Publishing course/set changes correctly (ensuring access to meetings) Ensuring required tasks are recorded and documented Documentation & Planning Creating Docebo planning documents Roadmapping future implementation plans Documenting next steps and improvement opportunities Creating and updating: How-to videos Job aids for employees and managers Building tracking spreadsheets for work progress Creating and managing personal work plans Stakeholder & Customer SupportCustomer-Facing Skills Customer service experience Regular communication with stakeholders Ability to walk non-technical users through the system Providing implementation advice and readiness planning Communication & Responsiveness Responsive on MS Teams (avoid letting messages sit) Meeting 3x per week for issue tracking and updates Ability to independently assess gaps and system issues Independent management of workload Proactively identifying system gaps and opportunities Tracking tasks and documenting progress Staying up to date on new features and updates Strategic & Future Planning Roadmapping future LMS enhancements Preparing implementation documentation for upcoming changes Evaluating and testing new features before rollout Planning for Workday integration (probally in 2027) Continuously improving system processes over time Technical Proficiency High level of proficiency in Docebo Testing and documenting new features and product updates Reviewing online product updates and determining implementation needs Planning and documenting system configuration decisions Supporting future roadmap planning (including Workday integration - 2027)

Created: 2026-03-10