RECORDS TECHNICIAN OPS

Records Technician Ops - 60932566 A great opportunity for you! Records Technician (OPS) Department of Children and Families Pinellas, FL. Open competitive current employees will be compensated in accordance with the DCF salary policy. Monday - Friday 8:00 am to 5:00 pm. What you will do: In this position you will be responsible for receiving, reviewing and assigning all abuse reports received from the Florida Abuse Hotline. Additionally you will follow up with the appropriate supervisory personnel to ensure they are aware of pending investigations and staff assignments. How you will make an impact: Print and review all abuse reports received from the Hotline and OTI requests called in from other counties. This requires coordination with the Florida Abuse Hotline Information system (FAHIS), Child Information System (CIS) and Florida Safe Families Network (FSFN). Review appropriate databases for the previous or open investigations and child family involvement with other family safety programs. Provide clerical support for a multi-function Family Safety Unit. Prepare intake case records for Child Protective Investigator for cases received over the Child Abuse Hotline. Case is then assigned in Florida Safe Families Network (FSFN) and CPI is notified. This same procedure is followed for any Outof- town Inquiry Request that is received. Assign cases to CPI or CPI Supervisor. Package investigation information and conduct diligent searches. Archive case files and maintain rotation and case logs. Qualifications: High School Diploma or equivalent. Microsoft Office Suite experience. Two years of clerical experience preferred. Must be able to work occasional weekends and holidays. Additional Information/Requirements: Some Agency positions may require successful completion of pre-interview assessment or work sample prior to interview. Ability to speak/read/write Spanish/Creole/French or other foreign language may be considered in the selection process as determined by Agency need at time of interview. Knowledge, skills, and abilities include knowledge of the principles and techniques of effective communication, methods for organizing and presenting data, conducting meetings and making presentations, collecting, recording and analyzing data relating to records or operational procedures, utilizing problem-solving techniques, preparing reports, making decisions in a timely manner, understanding and applying applicable rules, regulations, policies and procedures, planning, organizing and coordinating work assignments, communicating effectively, and establishing and maintaining effective working relationships with others. Candidate profile (application) must be completed in its entirety. Include supervisor names and phone numbers for all periods of employment. Account for and explain any gaps in employment so that the hiring process is not delayed. Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. It is unacceptable to use the statement "See Resume" in place of entering work history. If you experience problems applying online, please call the People First Service Center at (877) 562-7287. Benefits of working for the State of Florida include a highly competitive set of employee benefits. For a more complete list of benefits, visit Growth opportunities: With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development. About Department of Children and Families: Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. Vision: We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families. Values: A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve. Location: Clearwater, FL, US, 33760 Pinellas Park, FL, US, 33781. Nearest Major Market: Tampa.

Created: 2026-03-10