DIRECTOR OF HOSPITALITY

To hire the very best team members, Chukchansi Gold understands we have to make the very best offer. In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley! Chukchansi Gold team members enjoy unrivaled perks. You'll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park. Voted the Valley's No. 1 best local employer, Chukchansi Gold Resort & Casino is California's premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year. Job Description: SUMMARY: Responsible for the successful overall direction, administration, and coordination of all activities of the Hospitality division including hotel, retail, and salon and spa operations in accordance with CGRC's established policies, procedures, and internal controls. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Interacts effectively with the public and Team Members. Performs excellent customer service at all times. Creates, develops and implements an effective strategy of organization for the Hospitality division, coordinating with all levels of management, including the GM, to determine objectives for successful operations and future development of services. Generates, through proper supervision of assigned departments, projected revenue levels and consistent guest satisfaction. Remains current on business trends and activities in the local market. Establishes operational unity among all departments within the division, as well as cross-divisional operational unity. Establishes and maintains exceptional standards for personnel administration and performance, guest service, room rates, occupancy levels, advertising, and special events. Allocates funds, authorizes expenditures, and assists in planning budgets for all departments within Hospitality. Guides and supports department heads in operational, staffing, and financial matters.. Analyzes service and general operations of all departments in the division on a daily basis, giving feedback and offering direction, as needed. Maintains a working knowledge of marketing principles and market segments, in order to assist the Retail and Salon and Spa Managers in establishing selling strategies to meet revenue and service objectives. Facilitates the flow of information, by organizing and presiding over regularly scheduled meetings with the Hospitality management team. Prepares financial forecasts; monitors Hospitality budget, to ensure effective cost-controls are maintained. Ensures to the highest degree for the accuracy and thoroughness of divisional records and reports. Maintains a consistent, regular attendance record. Usher as needed by management for events. Performs any reasonable request made by Management. SUPERVISORY RESPONSIBILITIES: Directly supervises the activities of Hotel, Retail, and Salon and Spa management staff and indirectly supervises the activities of Team Members throughout Hospitality division. Carries out supervisory responsibilities in accordance with CGRC's policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and coaching Team Members; addressing concerns and resolving problems. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and EXPERIENCE: Bachelor's degree in Hospitality, Hotel Management, Business Administration, or relevant field of studies, with a minimum of 5 years' experience as a Director or above in Hotel Management or related areas at a property the same-size or larger. Hospitality management experience at a casino property preferred. SPECIAL QUALIFICATIONS: Must possess excellent communication, organizational, and analytical skills. A minimum of 10 years progressive leadership experience. AAA-Four Diamond property experience preferred. Ability to understand the in-depth intricacies of the sales, engineering, housekeeping, laundry, and front office divisions required. LANGUAGE SKILLS: Ability to read, analyze, and interpret the most complex of documents, such as technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from guests, regulatory agencies, or members of the business community. Ability to effectively present information to top management, and public groups. MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference. REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to apply commonsense reasoning to a variety of situations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk, hear, stand, walk, sit; and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to climb or balance, stoop, kneel, and crouch. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate to loud. The Team Member will be exposed to a smoke-filled environment when on the casino floor.

Created: 2026-03-10