Benefits Customer Service Representative

Benefits Customer Service Representative We are hiring a Customer Service Representative for a 3-month, fully onsite contract in Spokane, WA. This role is designed for professionals with call center, HR support, or customer service experience who are comfortable handling high-volume employee inquiries related to benefits. This is a temporary coverage role only and is not eligible for extension or permanent hire. What You'll Do Serve as a first-point-of-contact for employee benefits questions via phone and email Respond to inquiries related to medical, dental, vision, life, and disability benefits Assist employees with benefit enrollments, changes, and qualifying life events Follow documented procedures and scripts to resolve routine benefits issues Accurately document interactions and transactions in HRIS or case-management systems Escalate complex or non-standard issues to senior HR or benefits team members Support open enrollment by answering employee questions and directing next steps Maintain confidentiality and compliance with company policies and data privacy standards Ideal Background 13 years of experience in: Call center or customer service roles supporting HR or benefits, OR HR administrative, HR coordinator, or benefits support roles Comfortable handling back-to-back calls and employee questions Strong verbal communication and customer-service skills High attention to detail and accurate data entry Experience using HR systems, ticketing tools, or CRM platforms preferred Ability to work onsite in Spokane, WA, MondayFriday for the full assignment Pay Details: $24.00 to $26.54 per hour Search managed by: Gerald Morales Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply

Created: 2026-03-10