Disaster Response Coordinator

Benefits:401(k) matchingBonus based on performanceCompany carCompetitive salaryDental insuranceFlexible scheduleHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insuranceFull-Time 24/7 Emergency Response Relationship-Driven RoleSERVPRO® of Western Lancaster, East York, Hershey/Harrisburg East, & Lebanon County is looking for a Disaster Response Coordinator — someone who can move fast, build trust, and win work in high‑pressure situations. This is not a desk job. This is not a Monday–Friday job. This is a true emergency services role, and we want candidates who understand and want that lifestyle.If you’re energized by unpredictability, love meeting people, and can stay composed when everything around you is on fire (sometimes literally), you’ll thrive here.What This Role Really IsThis position combines emergency response, sales, and relationship management. You will:Respond to fire, water, and other emergency losses at any hourBe on a rotating 24/7 on-call schedule (including nights, weekends, and holidays)Arrive on-site quickly, assess the situation, and secure the jobBuild and maintain a strong pipeline of referral partners (plumbers, HVAC, property managers, insurance agents, adjusters, commercial clients, etc.)Network consistently — industry events, drop-ins, relationship touches, follow-upsTrack leads, document contacts, and maintain CRM activityRepresent SERVPRO with professionalism, urgency, and confidenceSupport the production team by ensuring accurate job intake and smooth handoffIf you don’t want to be on-call, don’t want to respond to emergencies, or don’t enjoy talking to people all day — this is not the right role.What Success Looks LikeYou show up fast, communicate clearly, and secure the jobYou build relationships that consistently send work our wayYou maintain a full pipeline of active contactsYou stay calm under pressure and make decisions quicklyYou become the “go-to” person for referral partners and customersRequirementsMust be able to work a 24/7 emergency response scheduleValid driver’s license and clean driving recordStrong communication and people skillsAbility to build and maintain long-term relationshipsComfortable entering damaged structures (fire, water, mold, etc.)Ability to work independently and make quick decisionsSales or emergency services experience is a plus, but not requiredWho Thrives in This RolePeople who love fast-paced, unpredictable workNatural networkers who enjoy meeting new peopleIndividuals who stay calm in chaosCompetitive personalities who like to winPeople who want a career, not just a jobCompensation & BenefitsCompetitive base salary + commission/bonus structureCompany vehicle and phonePaid training and certificationsOpportunities for advancement within SERVPROReady to Apply?If you’re looking for a role that’s challenging, fast-moving, and relationship-driven — and you’re ready to be the person people call when disaster hits — we want to talk to you.Flexible work from home options available.All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Created: 2026-03-10