Donor Services Operations Assistant

ESSENTIAL JOB FUNCTIONS Operational & Administrative Support Provide administrative and operational support to Donor Services leadership to ensure continuity of daily operations. Support on-call rotations and weekend management coverage as assigned. Assist with coordinating operational resources, documentation, and readiness for fixed-site and mobile donor services. Maintain organized departmental files, records, and documentation systems, including SharePoint-based repositories. Ability to work a varied schedule based on operational needs, including early mornings, evenings, and occasional schedule adjustments. Participate in an on-call rotation, including weekend coverage, as needed to support Donor Services operations. Systems, Reporting & Documentation Utilize Microsoft Forms, SharePoint, and Teams to support data collection, documentation workflows, and communication. Compile and maintain operational reports, audits, and supporting documentation as requested by leadership. Assist with preparing materials, summaries, and records to support compliance reviews and operational assessments. Compliance & Quality Support Support donor services operations in maintaining compliance with FDA, AABB, and organizational policies. Assist with onsite audits, documentation reviews, and implementation of corrective actions as directed. Maintain familiarity with SunCoast Blood Centers blood banking SOPs and assist with updates or distribution as needed. Operational Coordination & Travel Travel to donor centers or mobile locations as needed to provide onsite operational or administrative support. Assist with implementation of process improvements, audits, or corrective actions at various locations. Communication & Collaboration Maintain effective communication with Donor Services leadership, clinical teams, and operational staff. Provide professional, discreet, and tactful support when handling sensitive or confidential matters. Assist with special projects, initiatives, and departmental priorities as assigned. Additional Responsibilities Maintain a clean, safe, and organized work environment. Participate in required meetings, training, and organizational initiatives. Perform other related duties as assigned to support SunCoast Blood Centers' mission, vision, and values. PHYSICAL AND ENVIRONMENTAL REQUIREMENTS Physical Requirements Ability to sit, stand, and walk for extended periods. Occasional lifting or carrying of materials weighing up to 50 pounds. Manual dexterity for computer-based and administrative work. Environmental Requirements Work performed in office, donor center, and mobile drive environments. Possible exposure to blood-borne pathogens; appropriate PPE provided when required. Occasional outdoor work and exposure to varying weather conditions during travel or onsite support. LEGAL AND REGULATORY REQUIREMENTS All duties must be performed in compliance with applicable federal, state, and local laws, including FDA and AABB requirements. Employment is contingent upon successful completion of background screening and drug testing in accordance with SunCoast Blood Centers' Drug-Free Workplace policy. MINIMUM QUALIFICATIONS Education High School Diploma or GED required. Associate degree in a healthcare, business, or related field preferred. Experience Minimum of two (2) years of administrative, operational, or program support experience in a healthcare or regulated environment preferred. Prior experience in blood banking, donor services, or clinical operations is a plus. Knowledge, Skills, and Abilities Strong administrative and organizational skills with the ability to manage multiple priorities simultaneously. Demonstrated ability to exercise sound judgment and communicate honestly, tactfully, and professionally. Ability to organize and manage a high-volume, fast-changing operational environment. Proficiency with Microsoft Office applications, including Excel and Word. Experience with Microsoft SharePoint, Microsoft Forms, and Microsoft Teams preferred. Ability to learn and apply SunCoast Blood Centers blood banking SOPs and operational workflows. Strong attention to detail and commitment to data accuracy and documentation standards. Licenses / Certifications Valid Florida Driver's License and driving record that meets SunCoast Blood Centers' insurability requirements. Phlebotomy experience preferred but not required.

Created: 2026-03-10