Patient Services Representative

Patient Service Representative - Pulmonary Alton Patient Service Representative acts as the initial point of contact for front office activity and helps directs the patient flow process at the physician office. This position performs patient check-ins and appointment scheduling. This position also maintains patient financial records and may serve as a switchboard operator as needed. Responsibilities: Handles telephone calls from patients and staff forwards calls requiring triage. Performs receptionist duties with close attention to detail and professionalism. Verifies health insurance payment information and educates patients on the applicable regulations collects payments and records data. Performs data entry of service charges to include the assignment of diagnostic codes and the entering of all physician and clinic related charges. Coordinates information with Central Billing Office to ensure all charges are captured and properly collected. Minimum Requirements: Education: High School Diploma or GED Experience: 2-5 years BJC Total Rewards: At BJC were committed to providing you and your family with benefits and resources to help you manage your physical emotional social and financial well-being. Comprehensive medical dental vision life insurance and legal services available first day of the month after hire date Disability insurancepaid for by BJC Annual 4 BJC Automatic Retirement Contribution 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts Paid Time Off benefit combines vacation sick days holidays and personal time Adoption assistance To learn more go to our Benefits Summary. Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

Created: 2026-03-10