Customer Service Representative First Shift

Customer Service Representative Join Planet Fitness - Duo Fit, LLC as a Customer Service Representative on the First Shift! Be the friendly face that welcomes our members and ensures they have a fantastic experience at our gym in Columbus, OH. Responsibilities: Provide exceptional customer service to all gym members and guests. Assist with membership inquiries and account management. Conduct facility tours and promote gym services and programs. Handle member check-ins and ensure a smooth entry process. Resolve member concerns and complaints promptly and professionally. Maintain cleanliness and organization of the front desk area. Support promotional activities and member engagement initiatives. Collaborate with team members to create a positive gym environment. Requirements: High school diploma or equivalent; college experience preferred. Previous customer service experience, preferably in a fitness or retail setting. Strong communication and interpersonal skills. Ability to work flexible hours, including weekends and holidays. Proficient in basic computer skills and point-of-sale systems. Positive attitude and a passion for fitness and health. Ability to multitask and thrive in a fast-paced environment. Team player with a commitment to providing outstanding service. At Planet Fitness - Duo Fit, LLC, we have been promoting a judgment-free fitness environment since our inception. Our members love us for our welcoming atmosphere and affordable membership options, while our employees appreciate the supportive team culture and growth opportunities. Compensation: $13.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Created: 2026-03-10