Service Area Manager

Benefits:401(k) matchingCompetitive salaryHealth insuranceOpportunity for advancementPaid time offTraining & developmentFMM is seeking a motivated professional to fill our Regional Operations Manager position. FMM is a maintenance and construction company servicing both residential and commercial clients nationwide.Job Summary The Regional Operations Manager will be responsible for overseeing and optimizing the operations activities for our Services Department. This role ensures projects and client services are completed timely, within budget, and to the highest quality standards. The Regional Operations Manager will collaborate with our corporate office and coordinate with department managers, subcontractors, vendors, and our administrative staff to streamline operations, mitigate tasks, and maintain client satisfaction within the San Antonio Region.Essential Job Duties and Responsibilities: (Included but not limited to)Make decisions using the 5 values of FMM as your guide: Quality, Teamwork, Integrity, Safety, and VersatilityManages day-to-day operations and scheduling of Facilities Technicians to perform general repairs and maintenanceSupervise technicians, project managers, site supervisors, and support staff, fostering collaboration and accountability across your region and with the corporate officeQuarterly review of each facility under responsible area for each technicianAssist “Client Service Center” to resolve unclear requestAssist technicians with issues at client facilitiesDocuments employee performance, for direct reports, throughout the year and communicates action with employee for implementationDevelop on call schedule for all techniciansEngages with potential clients and effectively introduces and showcases the Company's full range of servicesEnsure internal processes are followed to improve operational efficiency, reduce costs, and enhance project deliveryAdheres to operating procedures to ensure staff is operating as efficiently and effectively as possibleEnsures training objectives are met for all staff within stated timeframeEnsures all staff is actively participating in department goalsOrganizes and leads weekly staff meetings with agenda and meeting minutes, ensuring four strategic meetingsEnsures client contract compliance is upheldManages vendor contracts, reviewing with clients as neededServe as a key point of contact for clients, addressing concerns, providing updates, and ensuring satisfaction with project outcomesSchedules monthly visits with clients to ensure client satisfactionCoordinates client relocations and startup of new locations, including any necessary purchasesEstimate and coordinate client construction projects from start to finishAddresses problems with staff and vendors to provide seamless service to clientsGenerates and sends standard reports to clientsReviews open and completed work orders to ensure accuracy of labor, parts, and vendor costsReviews preventive and on-demand work order billingOversees inventory control and provides monthly reconciliation and job cost allocation to administrationOversees staff adherence to Vehicle Use PolicyLead Emergency Response effort in the event of manmade or natural disaster.Provides courteous and prompt service to all internal and external client/customers and ensures that company/client confidentiality is assuredIdentifies opportunities and recommends methods to improve service, work processes, and financial performanceAssists co-workers in the completion of tasks and assignments to ensure continuity of service and contractual obligations are met or exceededOrients new co-workers and actively supports teamwork throughout the companyParticipates in corporate and team meetingsParticipates in trade-specific organizationsRequired Skills and Abilities:Bachelors degree in a related field such as business management, facility management, or construction managementMinimum 5 years experience in a trade specific role and in a management role (experience will be accepted in lieu of a degree)Knowledge of both residential and commercial systemsStrong understanding of maintenance/construction processes, budgeting, scheduling, and safety regulationsProficient in project management software (CMiC, BuilderTrend, or similar) and Microsoft applicationsAbility to perform maintenance related tasks in the field if neededProblem solving and decision making under pressureGood written and oral communication skillsAction driven while maintaining FMM's core values of Quality, Teamwork, Integrity, Safety, and VersatilityA strong focus on customer relationsStrong organizational and time-management skillsAbility to build and maintain relationships with clients, vendors, and team membersDetail-oriented with a focus on efficiencyAdaptability to handle dynamic project demands and timelinesValid drivers license and clear driving recordAbility to pass a drug screenPhysical Requirements:Must be able to lift up to 15 pounds at a timeAbility to pass a Fit for Duty ScreeningBenefits:Health Insurance-FMM will pay 50% of the employee's premium401K Contribution-FMM will match employee contribution up to 3%Optional voluntary benefitsPaid Time OffPaid HolidaysEmployee Assistance ProgramCompany Provided Health Club membershipCompany Vehicle and Fuel Card or Vehicle Allowance dependent on company requirementsCompany Provided iPad or Laptop (dependent on company requirements)At FMM, we provide our clients with high quality, high value maintenance and constructions services while maintaining superior levels of communication, professionalism, integrity, and honestly with our staff, clients, suppliers, and professional associates. Our core values of Quality, Teamwork, Integrity, Safety, and Versatility are our driving force. If you are an individual who possesses these values, we look forward to hearing from you.

Created: 2026-03-10