Customer Service Representative

Customer Service Representative Join Culligan of Watertown as a Customer Service Representative and be the voice of our trusted water solutions in Watertown, SD! You'll play a pivotal role in ensuring customer satisfaction and building lasting relationships while working with a supportive team dedicated to excellence. Responsibilities: Respond promptly to customer inquiries via phone, email, and in-person. Provide accurate information about products and services, including pricing and availability. Resolve customer issues and complaints effectively and efficiently. Process orders, returns, and service requests with attention to detail. Maintain customer records and update account information as needed. Collaborate with the sales team to identify opportunities for upselling. Assist in training new customer service team members. Contribute to a positive team environment and uphold company values. Requirements: High school diploma or equivalent; additional education in business or communications is a plus. Proven experience in customer service or a related field. Excellent verbal and written communication skills. Strong problem-solving skills and the ability to think on your feet. Proficiency in Microsoft Office Suite and customer relationship management (CRM) software. Ability to work independently and as part of a team. Positive attitude and a passion for helping customers. Willingness to learn about water treatment products and services. About Us: Culligan has been a leader in water treatment solutions for over 80 years, providing exceptional service and quality products to our customers. Our commitment to innovation and customer care has earned us a loyal client base, and our employees enjoy a collaborative and rewarding work environment where their contributions are valued.

Created: 2026-03-10