Management Analyst V - Process Improvement & Technical ...

Management Analyst V - Process Improvement & Technical Writer CGI Federal is seeking a Management Analyst V - Process Improvement & Technical Writer to support EOIR/BIA in Falls Church, VA. The Management Analyst V supports process improvement efforts and technical documentation across multiple program areas. This role involves analyzing current workflows, designing optimized processes, and developing clear, comprehensive documentation to support organizational efficiency. Your future duties and responsibilities include: Program Analysis. Lead complex, non-routine assignments, either as standalone projects or as components of larger initiatives. Plan, research, and document existing business processes and workflows. Coordinate with personnel across various offices to resolve issues and align project activities. Review, analyze, and integrate processes to support operational effectiveness. Process Mapping. Document and analyze current work processes to improve communication and identify efficiency opportunities. Apply advanced knowledge of flowcharting methodologies, including Linear, Swimlane, and Value Stream Mapping. Process Re-Engineering. Define business objectives and identify opportunities for improvement (e.g., cost reduction, cycle-time improvement). Conduct 'As-Is' process analysis to identify inefficiencies and bottlenecks. Design optimized 'To-Be' workflows aligned with organizational goals. Support the implementation of new processes, including system updates and staff training. Promote continuous improvement by monitoring process performance and identifying further enhancements. Technical Writing. Develop, write, and edit clear and concise materials, such as process documentation, reports, briefs, proposals, and manuals. Produce high-quality technical and administrative publications describing work methods, procedures, and new processes. Required qualifications to be successful in this role include: Bachelor's degree. Minimum of four years of experience in process improvement or quality assurance. Advanced proficiency with MS Visio for creating flowcharts, process maps, and diagrams. Advanced proficiency with the Microsoft Office Suite. Hourly Rate: $52.76/hour Skills: Document Management Technical Writing What you can expect from us: Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world.

Created: 2026-03-10