ServiceNow Field Service Management (FSM) Lead

About the job ServiceNow Field Service Management (FSM) Lead ServiceNow Field Service Management (FSM) Lead needs 10 years ServiceNow Field Service Management (FSM) Lead requires: leading FSM module deployment in ServiceNow., Strong understanding of ITSM practices, ITIL framework, and Agile Experience migrating legacy systems to ServiceNow. Strong understanding of compliance frameworks. Experience with mobile workflows and field service operations. Familiarity with ITILITSM processes and Agile methodologies Lead the implementation and configuration of the ServiceNow FSM module ServiceNow Field Service Management (FSM) Lead duties: Build out FSM functionalities including Preventative Maintenance and Calibration automated tasks. Ensure workflows and data structures support compliance and effective reporting. Design and implement mobile workflows for field technicians and maintenance staff. Collaborate with cross-functional teams to deliver a scalable FSM solution and provide training and documentation.

Created: 2026-03-10