ServiceNow Program Manager

Job Title: ServiceNow Program Manager Location: Cupertino, CA (Hybrid/Onsite) Job Description: Hands-on enterprise ServiceNow Program / Project Managers with clear evidence of delivery ownership. What we need to see clearly in profiles: ServiceNow used as a core delivery platform, not just listed as a tool (e.g., ITSM / ITOM / CSM-driven programs, workflow ownership, change & incident governance tied to delivery) Strong Agile / hybrid execution, with examples of sprint execution, velocity, defect reduction, and delivery outcomes Ownership of enterprise or platform programs (ITSM transformations, digital platforms, AI / automation initiatives), not just PMO tracking or monitoring Clear cross-functional coordination across engineering, QA, infrastructure, security, and business teams Evidence of KPI / OKR tracking, risk & change management, and measurable improvements in delivery What to avoid for this role: Pure University PMO or governance-heavy profiles (stage gates, monitoring-only PMs) SAP-only functional PMs without ServiceNow-centric delivery Ops-only or compliance PMs without product / platform delivery ownership Ideal market background: ServiceNow transformation PMs ITSM / digital platform PMs Enterprise SaaS / platform program managers where ServiceNow is the delivery backbone

Created: 2026-03-10